Highline Warranty Administrator

Responsibilities

• Warranty Claims Management: Oversee all aspects of warranty processing, from start to finish, ensuring accurate and timely handling of claims.
• Record Keeping: Review and validate warranty claims for accuracy and completeness, coordinating with internal departments to obtain necessary documentation.
• Problem Resolution: Addressing and resolving any issues or discrepancies related to warranty claims
• Coordination: Working closely with service advisors and technicians to verify warranty coverage and ensure timely claim submission
• Communication: Communicate effectively with customers, dealers, and manufacturers regarding warranty claims.
• Process Improvement: Collaborate with the warranty team and other stakeholders to streamline processes and improve overall efficiency.

Requirements

• Experience: Prior experience in warranty processing or administration is required. Experience with Highline for Mercedes Benz, BMW, and Audi strongly preferred.
• Technical Knowledge: Demonstrated technical knowledge of OEM policies and procedures, and proficiency in using warranty management software and systems.
• Skills: Strong attention to detail, organizational and time management skills, and excellent written and verbal communication abilities.
• Education:
• High school diploma or equivalent.

Benefits

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