Product Manager - Aviation

About the role

Join Esri and help shape the future of products, technologies, and workflows that connect customers with world-class airports and aviation mapping and analytics capabilities. These ArcGIS products and teams are at the heart of ever evolving applications of geospatial data, mapping, and analytics focused on the airports and aviation industry. Be a part of growing the innovative airports and aviation practice within Esri's Professional Services, where we develop solutions, provide expert guidance, and support organizations through their geospatial strategies. The successful candidate will have proven software product management experience based on market opportunities and innovation. Your work will involve interacting with customers, being a product expert, building team relationships, and influencing the product's development priorities.

Responsibilities

• Understand and communicate how customers are using the product and new problems we can solve with innovative features and workflows
• Organize and share customer requirements and priorities with the development team to collaborate and prioritize on the product's roadmap and release timelines
• Work with customers, potential customers, our Professional Services organization, and partners to collect requirements on features that solve problems and provide value
• Communicate the product roadmap and release timelines to customers and staff
• Lead and support customer product briefings and conference presentations
• Represent ArcGIS Aviation Airports and ArcGIS Aviation Charting as the product expert on social media platforms
• Collaborate with Global Business Development, the partner team, international distributors, and product marketing to develop and execute go-to-market strategies
• Work with Product Marketing to develop messaging that will create demand for ArcGIS products in the airports and aviation space
• Meet with key customers to understand their business needs and assist with mission critical projects
• Ensure internal launch readiness for product updates with sales, technical support, customer service, and training
• Enable Global Business Development, the partner team and international distributors to effectively engage with prospective customers

Requirements

• 2+ years of experience in a similar position supporting similar responsibilities
• Professional experience supporting commercial software development and release. Examples of this include product management, product development, product testing, software release, user assistance, software configuration, or product marketing
• Capability to effectively document and verbally communicate market requirements to development staff
• Proven experience supporting technology innovation through aligning software capabilities with market opportunities
• Experience in airports, aviation, aviation charting, or related fields
• Ability to cultivate strategic relationships with customers and partners
• Ability and willingness to travel
• Bachelor's degree in Geographic Information Systems (GIS), Computer Science, Business Administration, Marketing, or related field
• Recommended Qualifications
• Master's degree in Geographic Information Systems (GIS), Computer Science, Business Administration, Marketing, or related field
• Experience in GIS and location-based content
• Experience with international and domestic aviation-related standards and specifications
• Experience and certifications with the Pragmatic Framework
• #LI-DV2
• #LI-Onsite

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