Urgent !!! Cloud Managed Service Lead (ITSM)

Responsibilities

• ManagedServices Development & Onboarding:
• Evaluate, shortlist, and recommend third-party vendor solutions for inclusion in the organisation's managed services portfolio.
• Lead technical and commercial assessments of vendor offerings, including architecture, security posture, scalability, and compliance with sovereign cloud requirements.
• Work closely with vendors to onboard and integrate solutions into internal platforms and service catalogues/marketplaces.
• Define service design, operational models, and SLAs/OLAs for newly onboarded services.
• Collaborate with internal engineering and platform teams to ensure seamless deployment and interoperability within sovereign private cloud environments.
• Drive standardisation and optimisation of service onboarding frameworks and processes.
• Vendor& Service Management:
• Work with Partner Alliance team to establish and maintain strong working relationships with strategic technology vendors and partners.
• Work with Operations and Customer Success teams to plan for and oversee:
• Ongoing service performance, including SLA adherence, incident management, and continuous improvement initiatives.
• Vendor coordination on patching, upgrades, vulnerability remediation, and lifecycle management of services.
• Escalation processes and ensure timely resolution of service issues.
• Conduct regular service reviews and performance reporting with vendors and internal stakeholders.
• Governance, Risk & Compliance:
• Ensure all managed services comply with applicable government regulations, data sovereignty requirements, and security standards.
• Work with internal security and compliance teams to support audits, risk assessments, and accreditation processes.
• Enforce best practices in secure architecture, data protection, and operational resilience.
• Stakeholder Engagement:
• Engage with internal stakeholders (e.g., product owners, architects, operations teams) to align managed services with business needs.
• Provide advisory on emerging technologies, vendor landscape, and cloud service trends.
• Support pre-sales and solutioning efforts where required, including proposal development and technical presentations.
• Solution Architecting:
• Work closely with Cloud Architects and cross-domain Architects to develop solutions for sovereign private clouds.

Requirements

• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field.
• Minimum 10 years of relevant experience in IT consulting, managed services, cloud platforms, or vendor management.
• Proven experience in evaluating and onboarding third-party solutions into enterprise or cloud environments.
• Experience working in sovereign, government, or highly regulated environments is highly preferred.
• Deployment Models: Deep knowledge of IaaS, PaaS, and SaaS.
• Cloud Environments: Practical experience managing Private and Hybrid cloud setups.
• Service Delivery: Proficiency in platform-based service models and digital marketplaces.
• Orchestration: Experience with service orchestration workflows (automating complex IT processes).
• API Management: Hands-on ability with API integration and connectivity between systems.
• Governance Frameworks: Working knowledge of industry-standard security frameworks.
• Regulatory Compliance: Understanding of compliance standards and "Data Sovereignty" (ensuring data is handled according to the laws of the country where it's located).
• ITSM: Mastery of IT Service Management principles.
• ITIL: Familiarity with the IT Infrastructure Library framework for service delivery and support.
• HOW TO APPLY:
• Interested applicants, kindly send your resume in MS WORD format to dicksern@trustrecruit.com.sg or please click on " Apply Now" and provide the below details in your resume.
• Last drawn salary
• Expected salary
• Notice period
• Reason for leaving
• We regret only shortlisted candidates will be notified.
• Important Note: Trust Recruit Pte Ltd is committed to safeguarding your personal data in accordance with the Personal Data Protection Act (PDPA).
• Please read our privacy statement on our corporate website www.trustrecruit.com.sg.
• Trust Recruit Pte Ltd
• EA License No: 19C9950
• EA Personnel: Lim Dick Sern (Dick Sern)
• EA Personnel Reg No: R22106832

Additional Information

Highlights: Permanent job opportunity 5 days work week, normal office working hour Great remuneration & benefits Great career progression Location: East

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