Coordinator, Individualized Care

Responsibilities

• Responsible for handling inbound calls, with ability to determine needs and provide one call resolution.
• Manage workload of inbound faxes (if applicable)
• Investigate and resolve patient/physician inquiries and concerns in a timely manner
• Enter detailed information into company proprietary software while conversing via telephone
• Place outbound phone calls for patient follow ups, confirmations or to obtain missing information
• Interact with the patient referral sources to process new applicants
• Follow up with other internal team members regarding next steps
• Communicate with external constituents including physician offices and pharmacies
• Ability to identify, document and submit Adverse Events during customer contact or via received documentation

Requirements

• Minimum high school diploma or GED, preferred
• Certified Pharmacy Technician, preferred
• 1+ years' experience in fast paced call center environment, preferred
• Basic computer knowledge, Microsoft systems, telephony
• Strong communication/customer service skills
• Ability to be an independent worker and self-directed
• Ability to sit for long periods of time in a cubicle setting
• Demonstrate superior customer support talents
• Ability to prioritize multiple, concurrent assignments and work with a sense of urgency
• Ability to work any schedule between 7am-5pm M-F
• What is expected of you and others at this level
• Applies acquired job skills and company policies and procedures to complete standard tasks
• Works on routine assignments that require basic problem resolution
• Refers to policies and past practices for guidance
• Receives general direction on standard work; receives detailed instruction on new assignments
• Consults with supervisor or senior peers on complex and unusual problems
• TRAINING AND WORK SCHEDULES: Your new hire training will take place 8:00am-5:00pm CST, mandatory on camera attendance is required.
• This position is full-time (40 hours/week). Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 7:00am- 5:00pm CST.
• Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable .
• Download speed of 15Mbps (megabyte per second)
• Upload speed of 5Mbps (megabyte per second)
• Ping Rate Maximum of 30ms (milliseconds)
• Hardwired to the router
• Surge protector with Network Line Protection for CAH issued equipment
• Anticipated hourly range: $18.10 per hour - $25.80 per hour
• Bonus eligible: No
• Benefits: Cardinal Health offers a wide variety of benefits and programs to support health and well-being.
• Medical, dental and vision coverage
• Paid time off plan
• Health savings account (HSA)
• 401k savings plan
• Access to wages before pay day with myFlexPay
• Flexible spending accounts (FSAs)
• Short- and long-term disability coverage
• Work-Life resources
• Paid parental leave
• Healthy lifestyle programs
• Application window anticipated to close: 8/28/2026 *if interested in opportunity, please submit application as soon as possible.
• The hourly range listed is an estimate. Pay at Cardinal Health is determined by multiple factors including, but not limited to, a candidate's geographical location, relevant education, experience and skills and an evaluation of internal pay equity.
• Candidates who are back-to-work, people with disabilities, without a college degree, and Veterans are encouraged to apply.

Benefits

Additional Information

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions-driving brand and patient markers of success. We're continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence. Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products. Together, we can get life-changing therapies to patients who need them-faster.

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