Customer Engineer

About the role

Customer Engineers (CEs) are the technical drivers of customer success at Aircall. They ensure that what we sell becomes what customers use - and what they use becomes what they grow. CEs own the onboarding, activation, and technical adoption journey, ensuring every customer realises measurable value from Aircall's platform. They combine deep product and integration expertise with strong communication skills, structured project management, and commercial awareness. This is a customer-facing, proactive, and high-impact role - designed for those who can translate complex technology into clear outcomes and act as trusted advisors from implementation through expansion. *Unfortunately candidates without the right to work in Australia cannot be considered at this time Why This Role Matters Customer Engineers sit at the center of Aircall's customer experience. They ensure the technology works, the value is realized, and the relationship grows. They are not reactive troubleshooters - they are technical strategists who build trust, enable adoption, and translate great technology into real business outcomes.At Aircall, a great CE doesn't just implement - they educate, anticipate, and elevate every customer interaction. Why join us? 🚀 Key moment to join Aircall in term of growth and opportunities 💆♀️ Our people matter, work-life balance is important at Aircall 📚 Fast-learning environment, entrepreneurial and strong team spirit 🌍 45+ Nationalities: cosmopolite & multi-cultural mindset 💶 Competitive salary package & benefits DE&I Statement: At Aircall, we believe diversity, equity and inclusion, irrespective of origins, identity, background and orientations, are core to our Aircall journey. We promote active inclusion to foster a strong sense of belonging which is one of our main strengths as a business. We strive to assemble diverse people that can enrich and learn from each other. We pledge to make sure everyone not only has a seat at the table but is valued at the table -- providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open because we realize that we have work to do and much to learn. Want to know more about candidate privacy? Find our Candidate Privacy Notice here.

Requirements

• Technical Fluency
• Deep understanding of SaaS architectures, APIs, webhooks, integrations, and cloud environments.
• Confident configuring and troubleshooting customer environments (CRM, analytics, automation, communication stacks).
• Able to read technical documentation, identify integration blockers, and drive resolution with minimal supervision.
• Customer Orientation
• Highly empathetic and outcome-focused - measures success by customer value, not by ticket closure.
• Able to balance short-term problem-solving with long-term adoption and success planning.
• Communicates technical information clearly to both technical and non-technical audiences.
• Execution Excellence
• Structured, detail-oriented, and disciplined in delivery.
• Manages multiple implementations simultaneously without sacrificing quality or responsiveness.
• Strong project management and stakeholder alignment skills; capable of driving accountability on both sides.
• Commercial Awareness
• Understands how technical adoption connects to revenue - renewals, expansions, and customer advocacy.
• Partners seamlessly with AMs, ensuring data-driven insight feeds into renewal and upsell planning.

Additional Information

Aircall is a unicorn, AI-powered customer communications platform used by 22,000+ companies worldwide to drive revenue, resolve issues faster, and scale customer-facing teams. We're redefining customer communications by bringing voice, SMS, WhatsApp, and AI together into one seamless workspace. Our momentum comes from a simple idea: help teams work smarter, not harder. Aircall's AI Voice Agent automates routine calls, AI Assist streamlines post-call work, and AI Assist Pro delivers real-time guidance so people can do their best work. The result is higher revenue, faster resolutions, and teams that scale with confidence. Aircall is headquartered in Paris, our European HQ, with a strong North American presence anchored in Seattle, our North American HQ, and teams across Madrid, London, Berlin, San Francisco, New York City, Sydney, and Mexico City. We've built a product customers love and a business that's scaling quickly, backed by world-class investors and driven by rapid AI innovation across multiple product lines. At Aircall, you'll join a company in motion. We're ambitious, product-driven, and execution-focused, with visible impact, fast decisions, and real growth. How we work at Aircall: We're customer-obsessed, data-driven, and focused on delivering meaningful outcomes. We value ownership, continuous learning, and thoughtful speed. If you thrive in a collaborative, fast-moving environment where trust and impact matter, you'll feel at home here.

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