Operations Excellence Analyst (Hybrid)

Responsibilities

• Operational Analysis & Insights
• Evaluate operational challenges utilizing a holistic approach to determine if root causes stem from people, processes, or tools
• Conduct comprehensive data analysis to uncover underlying patterns and mitigate inefficiencies
• Respond to executive requests by transforming data into clear visualizations that pass the "blink test" and deliver actionable recommendations
• Cross-Functional Collaboration
• Partner with Business Operations teams to build and fine-tune interactive dashboards
• Collaborate with cross-functional teams to prioritize high-impact initiatives that help to provide operational efficiency
• Serve as a trusted advisor to leadership by preparing and delivering tailored, logically sound presentations
• Job Requirements:
• Technical Expertise
• Data Visualization to build reports using Tableau logic and metric definitions
• Data Mining to extract insights from ITSM tools including Salesforce , ServiceNow , and Purecloud
• Presentation Software to craft persuasive, audience-tailored briefings using PowerPoint or Google Slides
• Professional Experience
• Critical Thinking to embrace a mindset of continuous optimization and constructive problem-solving
• ITIL Framework to align operational processes with established industry best practices
• Communication Skills to convey complex technical data clearly to both technical and non-technical audiences
• Target Base Salary Range: $90,000- $100,000
• Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.
• Basic Requirements
• Bachelor's Degree
• 5+ years of experience in data analysis or operational optimization
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.
• Travel Requirements
• Under 10%
• Relocation Provided
• None
• Position Type
• Experienced
• Referral Payment Plan
• Yes
• Our U.S. Benefits include:
• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!
• EEO Statement
• We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations Form so we can assist you.

Benefits

Additional Information

Company Overview At Motorola Solutions, we believe that everything starts with our people. We're a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that's critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department Overview The Centralized Managed Support Operations organization is dedicated to delivering specialized support with an "always-on" rigor. We build and connect technologies that serve as the foundation for our safety and security ecosystem, passionately "Solving for safer" across all operational fronts. Job Description We are looking for an Operations Excellence Analyst to play a pivotal role in optimizing our global support operations. In this role, you will dissect complex challenges to discern whether they stem from people, processes, or tools, providing actionable insights directly to our executive leadership team. You will work within an Inclusive and collaborative environment that empowers professionals to unlock their potential, shape their careers, and deliver high-impact insights that sharpen executive decision-making.

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