Showroom Shift Lead - NYC Showroom

About the role

Babylist is the leading platform for expecting and new families - and our showrooms in Beverly Hills and NYC are where that mission comes to life in person. Since opening in 2023, we've welcomed thousands of families to explore gear, build registries, and feel truly supported. The people who work in our showrooms are the face of that experience. If you love creating meaningful moments and want to be part of something that actually matters to the families you serve, this is the team. Our Ways of Working This is a fully on-site role at our New York City showroom. Please apply directly through this posting - to protect the guest experience, we ask that you don't call, email, or visit the showroom with hiring inquiries. Thanks for keeping things smooth! What the Role Is Our NYC Showroom is where the Babylist brand comes to life in person, and the Shift Lead keeps it running at its best. Reporting to the Showroom Manager, you're a key-holder and floor leader who helps guests build their registry, discover the right baby products, and feel cared for from the moment they walk in. You'll lead by example during your shifts, support and coach the showroom team, and own the day-to-day operational details that keep the space humming. This is a hands-on, on-site role for someone who loves both great guest experience and the operational rhythm of running a retail space. Weekend Availability is required

Requirements

• You've led on a retail or guest service floor , with 1 to 2 years of experience and demonstrated leadership or key-holder responsibility.
• You're a strong problem-solver who can make decisions on the fly , juggling multiple priorities in a fast-moving environment without dropping the ball.
• You're a warm, clear communicator with both teammates and guests, and you build genuine relationships rooted in great service.
• You're available to work varied shifts, including nights, weekends, and holidays. Weekend availability is required.
• You can lift and carry 25 to 30 lbs and stay on your feet for 8 to 10 hour shifts.
• You bring a real passion for guest experience and create warm, authentic connections with the people you serve.
• Familiarity with point-of-sale systems and retail operations is a plus, as is knowledge of Babylist registries and products.
• How You Will Make An Impact
• Act as a key-holder, owning opening, closing, and security protocols for the showroom
• Lead by example on the floor, delivering exceptional service and helping guests navigate the showroom experience during one of the most meaningful moments in their lives
• Coach and support showroom and pop-up staff on product features, benefits, and safety guidelines, growing into a trusted leader on the team
• Support showroom operations including pop-ups, events, inventory receiving, visual merchandising, and showroom upkeep
• Set clear expectations and drive accountability around guest satisfaction and product knowledge
• Act as a liaison between the Showroom Manager and the team, keeping everyone aligned on policies, procedures, and initiatives
• Provide regular feedback to Showroom Leadership and help shape showroom and pop-up strategies and initiatives
• Meet and exceed performance goals, including guest satisfaction and product knowledge proficiency
• Support the Babylist content and social media team when applicable, helping the brand show up beautifully both in person and online
• About Pay
• We pay competitive market rates.
• The starting rate for this position is $25.00 per hour
• Why You Will Love Working At Babylist
• Our Culture
• We show up for guests and for each other - the team here genuinely cares
• We build real relationships with families during one of life's biggest moments
• We move fast, stay curious, and use tools (including AI) to make our work better
• Our NYC location is beautiful, welcoming, and one-of-a-kind
• Growth & Development
• We invest in the people who show up and want to grow
• Opportunities to expand your retail and guest experience skills in a mission-driven environment
• Performance-based advancement as Babylist's physical retail presence grows
• Compensation & Benefits
• Competitive hourly pay
• 35% employee discount at the Babylist Shop
• Employer Paid Medical,Dental and Vision
• 5 days vacation + 3 paid holidays + 7 sick days annually
• 401(k) participation
• Important Notices
• Recorded Interviews. Babylist uses an interview recording tool to record and transcribe interviews for evaluation purposes in accordance with applicable privacy laws. By participating in an interview, you consent to this recording and transcription.
• Connections at Babylist. If you have a family member or close personal relationship with a c

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