Credit Card Systems Manager

Responsibilities

• 10%- Promote new, efficient ideas to leadership teams in Card Operations for making our current operations more productive.
• Internal Relationships:
• Product & Portfolio Strategy, Card Strategy, Card Loyalty, Credit Card Fraud and Disputes, Debit Card Systems, and Card Operations:
• Work and collaborate with various teams in Card Services to understand, refine, and prioritize business requirements, troubleshoot production issues, and ensure the functionality of all credit card applications and processes.
• Enterprise Business Systems Analysts, Enterprise Fraud, EPMO, Legal Services, Card Compliance, and Quality Assurance:
• Work with departments across the Credit Union departments in a high-paced environment throughout the project lifecycle to ensure the delivered solution meets the business requirements.
• Account Systems, IT Applications/Transformation, Automated Payment Services, Deposit Services, Digital Services, Enterprise Application Services/Imaging Systems, Image Operations, Lending Change Administration, Loan Origination Systems, Loan Servicing Systems, MARGO System Design:
• Develop trusted relationships across the organization, including Technology and Business stakeholders with an emphasis on fostering teamwork and compromise, while driving to a common goal.
• Application Services/Mulesoft teams and CORE Transformation/IT Applications teams:
• Work with Card IT Applications and other IT

Benefits

Additional Information

If you are motivated and believe in the credit union philosophy of "People Helping People," join our team! Position Overview: Credit Card Systems is a project driven department where the content of assignments and duties constantly varies. The Credit Card Systems Manager should possess an authoritative knowledge of Credit Card Systems and its impact on Card Services, Loan Administration, and the Credit Union as a whole. This manager will be able to see the overall strategy, alternative approaches, a vision of what may be possible, and will be able to use this vision to guide the Credit Card Systems and Card Fulfillment Analysts in the department. The Credit Card Systems Manager will manage, plan, direct, coordinate, and supervise system changes and implementations related to credit card processing and fulfillment. This manager will interact regularly with key stakeholders, organizational leadership, and multiple vendors to implement credit card solutions, services, products, and enhancements to meet the current and growing demands of the Credit Union membership and employees. The manager is also responsible to immediately and effectively address production issues and enforce proper corrective resolution to satisfy member and employee impact, compliance, and regulatory requirements.

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Company Intel

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