Senior Lead Creative Technologist

About the role

At Kyndryl, we run and reimagine the mission-critical technology systems that drive advantage for the world's leading businesses. We are at the heart of progress; with proven expertise and a continuous flow of AI-powered insight, enabling smarter decisions, faster innovation, and a lasting competitive edge. For our people-Kyndryls-that means doing purposeful work that powers human progress. Join us and experience a flexible, supportive environment where your well-being is prioritized and your potential can thrive. A Creative Technologist is a cross-disciplinary person that bridge between a design vision and engineering execution, using experimentation to solve problems in new and novel ways. They Combines technical expertise with human-centered design to prototype and implement innovative solutions. Creative technologists blend expertise in code, hardware, and emerging technologies to bring ideas to life. As a Creative Technologist at Kyndryl Vital you will lead design initiatives across a variety of complex projects, ensuring that solutions are innovative, intuitive, and aligned with client objectives. You'll act as both a hands-on expert and a team leader-driving the use of emerging technologies, setting prototyping standards, and overseeing the end-to-end design process from early discovery through user testing and delivery. You'll build strong relationships with senior client stakeholders, serving as a trusted advisor on how technologies like agentic AI, IoT, or AR can unlock value and elevate experiences. Internally, you'll mentor teams across design and engineering-bridging creative vision and technical feasibility while fostering a culture of experimentation and collaboration. You'll partner with delivery leads to ensure creative technology workstreams align with timelines and goals, influencing implementation decisions and ensuring the final product reflects the intended experience. By balancing big ideas with practical constraints, you'll deliver solutions that are both groundbreaking and scalable.

Requirements

• Required Technical and Professional Expertise
• Human-Centered Design : You have an expertise in applying human-centered design at a strategic level. You can not only execute design thinking techniques but also guide others in the team to ensure the end product genuinely resonates with users on a functional and emotional level.
• Cross-disciplinary Collaboration : You lead cross-functional collaboration. You often act as the "glue" between different disciplines - facilitating communication between design, engineering, business, and even between our team and the client's technical teams. Everyone stays aligned thanks to your ability to speak everyone's language.
• Innovation : You have a portfolio of projects that introduced new technology or novel interactions. You proactively explore the tech landscape for opportunities. For example, you might have implemented an industry-first use of a technology at a previous job, or you regularly prototype with experimental tech to assess its potential.
• Rapid Prototyping : You can swiftly create everything from visual simulations to fully interactive prototypes that are nearly indistinguishable from a real product. Equally important, you can set up an environment for the team to prototype efficiently, possibly by establishing libraries, frameworks, or processes that accelerate prototyping cycles.
• Human-in-the-Loop Patterns: You can design interaction patterns for approvals, escalation, rollbacks, and exception handling so agents act safely and users stay in control.
• Feasibility Analysis : You have a deep skill in technical feasibility and risk assessment. You can map out the technical requirements of a visionary idea and identify what it would take to implement (time, resources, new skill sets, etc.). You anticipate challenges (scalability, performance, integration issues) and address them early
• Storytelling : You craft presentations and narratives that not only explain a concept but inspire and rally support around a vision. As a result, stakeholders (from end-users in testing sessions to C-suite executives in readouts) are engaged and excited about the possibilities you present.
• AI and Data Ethics : You lead by example in considering the ethical implications of design decisions, especially when they involve AI or user data. For instance, you ensure any AI features are transparent and fair, and you educate clients and team members about responsible AI and data practices. This includes responsible agentic AI patterns (tool permissioning, human-in-the-loop controls, auditability).
• Tooling Standards & Governance (Scale): You can establish standards for agent tools (schema conventions, versioning, security review inputs, documentation) and align with AI engineers so open-source agent development integrates consistently across projects.
• Experience Integration at Scale: You can set front-end integration patt

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