Retail Service Managers- Reading

Responsibilities

• As a Retail Service Manager , you will be the face of CrossCountry onboard our trains - providing a warm welcome, delivering a high-quality at-seat catering service, and making every journey a positive experience for our customers.
• From serving refreshments in Standard Class to offering complimentary service in First Class, you will play a key role in ensuring passengers travel in comfort and style.
• What's in it for you?
• Starting salary : £26,888 , rising to £34,061 after successful training (based on a 38-hour week)
• Permanent, full-time position with great career prospects
• Comprehensive training and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role).
• Opportunities to grow within a national transport brand.

Requirements

• We are not just hiring for a role - we're hiring the right people. Here's what success looks like:
• Excellent people skills - confident, approachable, and great at connecting with customers.
• Customer service driven - Maintains a strong focus on customer satisfaction by delivering efficient, and proactive service at all times.
• Strong work ethic - reliable, consistent, and committed to high standards.
• Team player - work seamlessly with onboard crew and local colleagues.
• Flexible - able to work early mornings, evenings, weekends, and bank holidays.
• Well-presented - professional appearance that reflects our brand.
• Personality - we want authentic, energetic individuals, not robots!
• Location Requirement
• You must live within 1 hour's commute of Reading and be able to travel at unsocial hours reliably.
• Why Join CrossCountry?
• At CrossCountry, we're committed to building a diverse and inclusive workforce where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our success.
• In return our benefits include:
• Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days.
• Pension is defined benefit, so contributions can vary but benefit is fixed and inflated each year.
• Free travel on Arriva Rail services (CrossCountry, Chiltern, London Overground and Grand Central)
• 75% off travel on other UK rail companies
• Discounted European rail travel after one year.
• Application Deadline: Monday 15th June 2026
• Please note, successful applicants will be required to attend a medical and have a DBS check.
• Join us and be part of something bigger - making journeys better, one customer at a time.
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• Simply navigate to 'My Job Alerts' in the Jobs Hub to get started.

Benefits

Additional Information

Retail Service Manager - Reading Join the Journey. Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, people-focused environment? If so, CrossCountry is looking for enthusiastic Retail Service Managers to join our dynamic team based in Reading .

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