Customer Success Analytics & Activation Director (LatAm)

Responsibilities

• Partner with the Regional Customer Success Leader to design and evolve the practice area organization, balancing methodological, language, and technical capabilities, while actively managing the P&L.
• Support and execute the regional strategy across markets and product lines, leading and coordinating cross‑training initiatives to strengthen expertise, delivery excellence, and workforce flexibility.
• Establish, monitor, and continuously improve delivery standards to ensure high client satisfaction, on‑time delivery, and contribution to regional revenue targets through repeat business.
• Collaborate closely with regional Sales partners to drive client growth, retention, and profitability, representing Customer Success in key client interactions, including Top‑to‑Top meetings and strategic engagements.
• Work with the global commercial strategy team and regional SA&I Customer Success peers to define and implement best‑in‑class delivery practices, with a strong focus on reducing cycle times and improving operational efficiency.
• Lead efforts to increase employee engagement and retention, promoting a culture of accountability, continuous improvement, and performance excellence.
• Act as a key regional stakeholder for product and toolkit roadmaps, ensuring local market needs and opportunities are reflected in global development priorities.
• Support and enable industry expertise and thought leadership initiatives, strengthening the positioning of the SA&I Analytics & Activation practice in the market.
• #LI-Hybrid
• Demonstrated success in leadership roles within Analytics Consulting and/or Market Research, with a proven ability to drive impact and results in complex client environments.
• Strong expertise in the application of Analytics solutions, with the ability to translate insights into actionable business outcomes.
• Proven track record in building, leading, and developing high‑performing teams, fostering engagement, collaboration, and accountability.
• Bachelor's degree required; Master's degree preferred, or equivalent professional experience.
• Solid understanding of sales processes within the CPG ecosystem, including manufacturers, key customers, and both modern and traditional trade channels.
• Familiarity with NielsenIQ products, services, and data is highly desirable.
• Excellent analytical and problem‑solving skills, with the ability to structure complex business questions and deliver clear, data‑driven recommendations.
• Strong commercial and sales acumen, with experience supporting revenue growth through client retention, upselling, and cross‑selling opportunities.

Benefits

Additional Information

About this job The Strategic Analytics & Insights (SA&I) division at NielsenIQ is a powerhouse of data-driven strategy, designed to help businesses navigate complexity and unlock growth. By integrating Advanced Analytics Consulting, Consumer & Marketing Insights, and BASES innovation testing, SA&I delivers tailored, actionable solutions that empower clients to make smarter decisions faster. Meanwhile, NielsenIQ's SA&I Strategic Analytics & Activation teams help companies make better everyday business decisions using data in a simple and practical way. The area supports brands and retailers to sell, choose the right products for each store, and ensure products are available at the right place and time. Its solutions cover key topics such as pricing and promotions, product distribution, and shelf organization, helping teams decide what to sell, where to sell, and at what price. With clear analyses, easy‑to‑use tools, and hands‑on support, SA&I Strategic Analytics & Activation transforms market data into concrete actions that improve performance, simplify execution, and drive sustainable growth across all channels. In this strategic leadership role, you will be responsible for driving Customer Success for the Strategic Analytics & Activation across LATAM, reporting directly to the Regional SA&I Customer Success Leader. The role combines operational excellence, commercial mindset, and people leadership, with accountability for high-quality delivery, client satisfaction, revenue growth, and profitable execution. You will play a key role in enabling upsell and cross-sell opportunities, ensuring timely revenue recognition, and fostering a high-performance, engaged team.

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