Fleet Coordinator

About the role

A unique and exciting opportunity has arisen to join the KINTO team. The successful candidate will be based on-site at Molson Coors in Burton-upon-Trent, playing a key role in supporting and representing the KINTO brand and its operations. The role in a nutshell: The role acts as the primary day-to-day liaison between drivers, suppliers, and KINTO, ensuring the smooth operation of the vehicle fleet in line with contractual, cost, and compliance requirements. Day to Day Tasks: Acting as the on-site point of contact for the customer's fleet stakeholders Managing the day-to-day fleet administration for the customer's vehicle fleet including salary sacrifice in conjunction with the Molson Coors team at KINTO Handling queries via phone, email and digital channels, using case management tools, providing first contact resolution where possible Maintaining accurate fleet records within fleet management and case management systems Creating, updating and enhancing reporting capabilities to create workable insights Pool car management; to include physical checks and arranging and overseeing valet and mechanical repairs Manage the vehicle re-allocation process ensuring accuracy of records and reporting Supporting both drivers and fleet contacts across the entire driver journey with a wide range of queries Managing payroll adjustment validations Building sustainable and trusted relationships through open and professional communication with internal and external stakeholders Acting as an escalation point within KINTO and Molson Coors ensuring queries are resolved as a priority Attending weekly meetings with Molson Coors and KINTO providing clear progress updates and escalating where necessary Managing and supporting the VIP process Experience you'll gain: Handling a wide range of queries and escalations sharpening your ability to problem solve Feedback from quality checks to enhance your service delivery Relationship building across a number of KINTO and Molson Coors departments with different stakeholders Essential: Please note that all KINTO-UK Ltd employees are required to undergo and successfully obtain Enhanced Security Clearance. These checks include verification of employment history, family background, and financial records. Key Experience & Skills: Minimum of one years experience working in a customer service focused role (preferably office based)/ account management experience English and Maths GCSE or equivalent Business email writing skills Professional communication and relationship building skills Ability to multi-task and prioritise your workload. Attributes & Behaviours: You will be part of a high performing customer service team, reporting to a Driver Support team leader with Driver Support Specialists to support your learning. You will be encouraged to raise new ideas and improvements that can be made to our processes to enhance the service delivered to Molson Coors. This role that you are applying for, will be working for KINTO-UK Ltd which is a Mobility Brand owned by the Toyota Group, offices located in Portsmouth. KINTO-UK share their HR function with Toyota Financial Services (TFS) in the UK, however the job being advertised will not be working directly for Toyota Financial Services. Why join Kinto: We are also proud to offer a very competitive benefits package to our employees (your wellbeing and development is important to us). Some of the top benefits include: Working Hours 37.5 per week Monday - Friday between 8-6, hybrid working policy 2 days from home each week should you want to following passing of probation 25 days holiday + 8 days bank holiday with increases for long tenure and option to buy and carry over additional days Car Scheme following passing of probation. Up to 2 Toyota or Lexus cars at heavily discounted with monthly costs including insurance, tax, servicing and MOT included following passing of probation Great pension scheme starting at employee contribution of 4% with an employer contribution of 11%. This can flex up to 6% EE contribution and 15% ER contribution Annual bonus of up to 5% of salary based on business performance Plus, many more - visit our website for a full list: Our Careers | About Us | KINTO UK KINTO UK is an equal opportunities employer. We welcome applications from anyone who is excited by the opportunity of joining us and will thoroughly consider all applications without attention to ethnicity, religion, sexual orientation, gender, identity, family or parental status, national origin, veteran, neurodiversity status or disability status. OUR RECRUITMENT PROCESS At KINTO we value everyone and are pleased to be recognised as a Disability Confident Employer, which is a national standard that ensures our processes are accessible to all. Everyone is unique, and that means what works for some may not work for everyone. When it comes to recruitment, please do let us know if we can adjust our process to be meet your accessibility needs. Some examples of how we might

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