Senior Client Support Accountant

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SENIOR CLIENT SUPPORT ACCOUNTANT - RECHARGES Trinity Estates | £Competitive | Hybrid/Hemel Hempstead ROLE OVERVIEW This is a high ownership accounting role within a growing utilities recharge function, responsible for ensuring complex utility billing and reconciliations are delivered accurately, compliantly and on time across a large residential portfolio. We need someone who is commercially aware, highly organised and confident managing financial data at volume without losing attention to detail. You'll take responsibility for utility recharge processes across multiple developments, ensuring costs are accurately allocated, reconciled and recovered, while building strong working relationships with internal teams, billing providers and customers. This role suits someone who enjoys accountability, takes pride in accuracy and wants to be trusted to manage their workload properly rather than being micromanaged. ROLE EXPECTATIONS This is a fast paced role that requires strong financial accuracy, sound judgement and the ability to manage competing priorities confidently. You'll be expected to spot discrepancies early, resolve issues quickly and maintain high standards across billing, reconciliations and reporting. Success in this role comes from being proactive, dependable and capable of handling large volumes of financial information while maintaining excellent service standards. You will need to communicate confidently with both internal and external stakeholders and remain calm under pressure when managing deadlines and queries. WHAT SUCCESS LOOKS LIKE You'll be successful in this role if: - Utility billing is accurate, timely and consistently compliant - Reconciliations are completed cleanly with minimal discrepancies - Costs are correctly allocated and fully recoverable - Queries are resolved quickly and professionally - Internal stakeholders trust the accuracy of your reporting - Processes become more efficient and better controlled over time - Customers receive a professional and responsive service HOW YOU'LL SPEND MOST OF YOUR TIME Most weeks, you'll be: - Managing utility recharge billing across residential developments - Reviewing utility usage data, supplier invoices and recharge calculations - Reconciling utility income and expenditure accounts - Monitoring incoming funds from external billing providers - Supporting the preparation and review of Heat and EV charging tariffs - Investigating discrepancies and resolving billing queries - Producing accurate financial and operational reporting - Liaising with customers, developers, suppliers and internal teams - Monitoring utility meter issues and supporting resolution activity - Improving processes, controls and overall team efficiency - Prioritising workload to meet Service Level Agreements and deadlines WHO THIS ROLE IS FOR This role suits someone who: - Takes ownership and delivers consistently accurate work - Is naturally organised, methodical and detail focused - Enjoys problem solving and working with financial data - Communicates professionally and confidently with stakeholders - Can manage pressure, deadlines and competing priorities effectively - Works well independently while contributing positively within a team - Wants to develop within a growing and commercially focused business EXPERIENCE THAT HELPS - Experience within accounting, finance administration or utility billing - Strong understanding of double entry bookkeeping - Knowledge of accruals and prepayments - Intermediate to advanced Microsoft Excel skills - Experience handling high volumes of financial data - Utilities billing, service charge or heat network experience would be advantageous - Experience investigating financial discrepancies and resolving queries - AAT studies or equivalent accounting qualification beneficial but not essential - GCSE Maths and English grades A-C or equivalent

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