People Services Delivery Senior Professional

Responsibilities

• Entering personal details of new employees and updating and maintaining all existing records in the organisation's People Information System (PeopleIS).
• Administering People related transactions and workflows.
• Perform outbound calls to employee/manager for tier 2 concerns or complex issues.
• Utilises available systems and tools to process transactions and workflows.
• Liaising with centres of excellence to provide answers for employees.
• Answering incoming calls/emails enquiries relating to people services.
• Ensuring that all calls/queries are answered in a prompt and professional manner.
• Deliver quality, timely and accurate resolution following the set SLA - Service Level Agreement.
• Adhere to established procedures, ensuring compliance with embedded Risk Controls, and promptly inform managers of emerging risks and incidents.
• Support internal / external audits as required.
• Work Experience:
• Necessary Work Experience includes:
• Some relevant work experience.
• Preferred Work Experience includes:
• Call centre experience in insurance and/or banking industry with billing responsibilities.
• Increasing level of responsibility in call centre environment.
• Policy administration experience.
• Experience in BPO industry with shifting schedules.

Requirements

• Necessary Qualifications include:
• Bachelor's Degree or equivalent combination of education and work experience
• Global Disclaimer:
• US Only Disclaimer:
• To successfully perform this job, the individual must be able to perform each essential job responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential job responsibilities.
• US Only - Travel Frequency:
• Infrequent (approximately 1-4 trips annually)
• US Only - Physical Demands:
• How to Apply:
• To submit your application, click "Apply" and follow the step by step process.
• Equal Employment Opportunity:
• QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Additional Information

Primary Details Time Type: Full time Worker Type: Employee The purpose of this role is to manage and support People employee programs within the organisation, ensuring smooth administration and processing of transactions and workflows.

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Company Intel

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