Phlebotomist II- Family Medicine, Biltmore

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JOB SUMMARY: The primary purpose of this position is to provide phlebotomy services to patients of all ages. This role includes performing venipunctures and finger sticks, processing medical laboratory tests, performing CLIA Waived tests and documenting results for the diagnosis and prevention of disease while adhering to the regulatory requirements. SPECIFIC RESPONSIBILITIES: Clean and stock specimen collection areas Monitor lab schedule for appointment arrivals and escorting patients to the lab Practice proper patient identificatio n Collect specimens from patient s Review all lab orders for accurac y Review all specimen processing instructions for accurac y Requisition and processing samples, including centrifuging and any special processing instruction s Prepar e samples for pick-up from reference lab(s ) Prepar e samples for point of care testin g Perform point of care tests per manufactures instructions Document point of care results timely and per policy Escalat e abnormal and critical results per policy Consistently p ractice infection prevention control standards Perform sterilization of surgical and non-surgical instruments Run quality controls on all required testing Maintain quality control logs and patient result logs per MAHEC guidelines Monitor and respond to EHR messaging, and voicemails timely Actively embraces and supports divisional and organizational initiatives Supports other MAHEC labs as needed Serves as a back-up for clinical team members as needed This role description is a general description of the essential job functions . It is not intended to describe all the duties the Phlebotomist I I may perform. KEY COMPETENCIES: Communication Skills Effectively and respectably communicate with other individuals, whether it be a colleague, patient, or patient's family member and appropriately enumerate information in a manner easily understood by all parties. We do this to foster a culture of understanding between all parties, especially in complex and difficult situations , to ultimately provide the best care possible to our patients and their families. Decision Making Ability to make the most appropriate decision in a given situation and then taking the next steps to ensure appropriate and timely completion. This requires conflict resolution skills, critical thinking skills , confidence in your ability to make the right decision in most situations. This also includes ability to prioritize your workday appropriately to ensure the most important tasks are completed on time. HealthCare Knowledge Having the drive to keep yourself abreast and up to date on the new breakthroughs in your area of expertise and communicating them to the rest of the team, as appropriate . This also includes keeping up with your licensure and yearly training requirements within your area exp ertise along with MAHEC's organizational training. Finally, the ability to apply the depth of knowledge maintained and gained through this process in real life scenarios as appropriate . Interpersonal Skills Showing the ability to meet difficult situations with grace, professionalism, and understanding. Within your area of expertise, showing respect and showing empathy where appropriate with your colleagues, patients, and their family at all times, even when its most difficult to do so. This is done, in part, by effective listening, being your authentic self, showing responsibility and dependability, and being patient with others. Organizational Values Adherence to MAHEC's founding principles and incorporating them every day. This includes, among others, having integrity and accountability, reverence for other cultures and equitable practices, ability to manage change, and displaying a clear understanding of organizational dynamics. Doing these things creates a culture where people want to do the best for each other and gives personal ownership towards the goal of helping people in their time of need. Problem Solving Having an analytical mind and ability to work autonomously to solve complex problems that may arise. The wherewithal to think logically through a difficult problem and come to an appropriate resolution for a given issue. This helps to drive continuous improvement by thinking through where we can improve in a novel way. Measures success by understanding where we are currently and where we want to go and then applying those new ideas to affect positive change. SPECIFIED SKILLS COMPUTER Excellent skills in Microsoft Office including Word, Excel, PowerPoint, and database applications required . Knowledge and experience documenting patient care in an electronic health record . FOREIGN LANGUAGE Spanish speaking skills preferred. LAB Knowledge of medical laboratory principles, standards, and tests . Knowledge of medical laboratory safety and infections control policies . Knowledge of medical laboratory equipment . PHYSICAL DEMANDS Light - Moderate energy level: Lift and carry

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