Customer Service Specialist

Responsibilities

• Create and send quotes to our clients in a timely and professional manner.
• Enter and track purchase orders received daily.
• Ship and subsequently invoice all approved orders for which inventory is available.
• Generate credit and debit memo requests, as well as process returns.
• Follow up on all types of requests received via email and telephone.

Requirements

• a) Education: Bachelor's degree in business administration or economics.
• b) Specialization: N/A.
• c) Experience: Minimum of two years in customer service, order tracking, and resolving inquiries.
• d) Skills:
• Proficiency with an ERP system (preferably SAP)
• Intermediate to Advanced English
• Organized
• Attention to detail
• Strong communication and negotiation skills with customers
• e) Personal competencies for the position: Select competencies according to the position
• Customer focus
• Leadership and execution
• Communication
• Change management
• Personal and organizational development
• Influence
• ‎ ‎
• Klüber Lubricacion Mexicana S.A. de C.V.

Additional Information

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