Team Lead, Technical Services

Responsibilities

• Lead, coach, and develop a team of Triage Analysts through regular feedback, performance management, mentoring, and career development initiatives while fostering a collaborative and high-accountability culture.
• Drive operational excellence across vulnerability report intake and validation workflows, ensuring work is completed accurately, efficiently, and in accordance with SLAs and customer program requirements.
• Champion Own the Outcome by establishing clear expectations, monitoring execution, proactively removing blockers, and ensuring consistent delivery against operational goals and quality standards.
• Demonstrate Multiply Your Impact by building scalable processes, coaching team members to grow their technical and operational capabilities, and improving team effectiveness through documentation, enablement, and repeatable systems.
• Apply Data-Driven Decision Making by tracking and analyzing metrics related to triage volume, quality, throughput, SLA adherence, and team performance to identify trends, improve workflows, and inform operational decisions.
• Leverage First Principles Problem Solving to identify root causes behind operational inefficiencies, quality gaps, or process bottlenecks and implement durable, simplified solutions that improve scalability and consistency.
• Foster Change Agility by helping the team adapt effectively to evolving customer requirements, operational priorities, tooling changes, and process improvements while maintaining stability and execution quality.
• Promote an AI First mindset by identifying opportunities to responsibly leverage automation and AI-enabled tooling to improve triage workflows, analyst efficiency, knowledge sharing, and operational consistency.
• Monitor report quality, validation accuracy, and procedural co

Benefits

Additional Information

HackerOne is a global leader in Continuous Threat Exposure Management (CTEM). The HackerOne Platform unites agentic AI solutions with the ingenuity of the world's largest community of security researchers to continuously discover, validate, prioritize, and remediate exposures across code, cloud, and AI systems. Through solutions like bug bounty, vulnerability disclosure, agentic pentesting, AI red teaming, and code security, HackerOne delivers measurable, continuous reduction of cyber risk for enterprises. Industry leaders, including Anthropic, Crypto.com , General Motors, Goldman Sachs, Lufthansa, Uber, UK Ministry of Defence, and the U.S. Department of Defense, trust HackerOne to safeguard their digital ecosystems. HackerOne was recognized in Gartner's Emerging Tech Impact Radar: AI Cybersecurity Ecosystem report for its leadership in AI Security Testing and has been named a Most Loved Workplace for Young Professionals (2024). HackerOne is at a pivotal inflection point in the security industry. Offensive security is no longer optional - it is the standard for forward-thinking companies that want to build trust and resilience in a world where AI-driven innovation and adversaries are moving faster than ever. With the industry shifting, HackerOne stands apart: we combine the ingenuity of the largest security research community with a best-in-class AI-powered platform, trusted by the world's top organizations. HackerOne Values HackerOne is dedicated to fostering a strong and inclusive culture. HackerOne is Customer Obsessed and prioritizes customer outcomes in our decisions and actions. We Default to Disclosure by operating with transparency and integrity, ensuring trust and accountability. Employees, researchers, customers, and partners Win Together by fostering empowerment, inclusion, respect, and accountability. Team Lead, Technical Services Location: Pune, India (working onsite 4-5 days a week) Position Summary We are seeking an experienced and people-focused Team Lead to lead our growing team of Triage Analysts in our Pune hub. This is a hands-on leadership role responsible for developing, mentoring, and managing a team that serves as the frontline for vulnerability report intake and validation. You'll work cross-functionally with security experts, technical leaders, and operations teams to ensure HackerOne continues to deliver fast, accurate, and efficient triage services to our customers and hacker community. As we open our new office in Pune, India, we're excited to welcome team members who value in-person connection, collaboration, and shared purpose. All roles in Pune are hybrid by design - remote options are not available. For the types of challenges we'll tackle and the work we'll do together, we believe in-person connection will be essential to building strong relationships, solving problems effectively, and fostering a vibrant community. As a fully integrated part of HackerOne's global team, the Pune office will play a meaningful role in advancing our culture and mission. At HackerOne, we Win Together - and our Pune team will help lead the way by shaping a dynamic, in-person culture rooted in purpose and partnership.

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