Senior Client Data Operations Specialist

About the role

At Vida, we help people get better- and we're helping the healthcare system get better, too. Vida is a virtual, personalized obesity care provider that uses evidence-based treatment to help patients manage obesity and related conditions like diabetes, high blood pressure, anxiety and depression. Vida's team of Obesity Medicine-Certified Physicians, Registered Dietitians, Expert Coaches and Licensed Therapists takes a whole-person approach to care, helping people lose weight, reduce stress and improve their overall health. By combining advanced technology with top-notch healthcare providers, Vida is breaking down the barriers that have historically kept people from getting the best care. It's trusted by Fortune 100 companies, major national payers and large providers to enable their employees to live their healthiest lives. Vida is proud to be an Equal Employment Opportunity and Affirmative Action employer. Diversity is more than a commitment at Vida-it is the foundation of what we do. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, religion, gender, gender identity or expression, sexual orientation, marital status, national origin, genetics, disability, age, or Veteran status. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We seek to recruit, develop and retain the most talented people from a diverse candidate pool. We don't just accept differences - we celebrate them, we support them, and we thrive on them for the benefit of our employees, our platform and those we serve. Vida is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at Vida in any form without a valid, signed search agreement in place for the specific position will be deemed the sole property of Vida. No fee will be paid in the event the candidate is hired by Vida as a result of the unsolicited referral. **Vida is authorized to do business in many, but not all, states. If you are not located in or able to work from a state where Vida is registered, you will not be eligible for employment. Please speak with your recruiter to learn more about where Vida is registered. Please note: Applicants must be authorized to work in the U.S. as Vida is unable to sponsor work visas for any position. All Vida Employees must reside in/be able to work from the U.S.- international work is prohibited. Job postings at Vida are evergreen and will remain open through end of year, until filled. #LI-remote

Requirements

• 5+ years of experience in data operations, data integration, or technical client success- ideally in a healthcare SaaS environment.
• Hands-on experience with SFTP/managed file transfer (MFT)- setup, troubleshooting, and spec documentation.
• Strong working knowledge of common healthcare data formats (e.g., EDI 834/837, HL7, FHIR, delimited flat files).
• Demonstrated ability to communicate technical requirements clearly to both technical and non-technical client stakeholders.
• A strong bias toward quality ownership- you don't pass bad data downstream and ask questions later.
• Experience identifying and leading process improvement initiatives- you don't wait to be asked.
• Comfortable working across product, engineering, and client-facing teams simultaneously.

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