Workforce Analytics Lead

About the role

We're looking for a Workforce Analytics Lead to build and manage the company's Shadow Layer - the analytics backbone that powers utilization tracking, attendance health, and workforce stability.This role owns the creation of data-driven workforce intelligence tools, including utilization scoring, EOD bot metrics, idle-time alerts, and attendance risk flags, ensuring operational leaders have real-time visibility into performance and capacity health.

Requirements

• At least 4-5 years of experience in workforce analytics, business intelligence, or operations data management.
• Strong proficiency in Excel/Google Sheets, SQL, or data visualization tools (e.g., Looker, Power BI, Tableau, Google Data Studio).
• Experience with automation tools, bots, or workflow integrations (Zapier, Make, internal scripts).
• Proven track record building data models or utilization frameworks for service or workforce-based businesses.
• High attention to detail, analytical rigor, and ability to translate data insights into operational actions.
• Excellent communication skills to collaborate with technical and non-technical teams.
• Preferred Skills
• Experience in BPO / remote workforce environments with utilization and attendance monitoring systems.
• Familiarity with predictive modeling or risk flag algorithms.
• Background in managing data governance or ETL processes between multiple systems.
• Department: Analytics / Workforce Management
• Work Setup: Remote / Hybrid

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Company Intel

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