Front Desk Supervisor

About the role

The La Jolla Shores Hotel Front Desk Supervisor supervises the Front Desk in its day-to-day operations and helps ensure overall guest satisfaction by solving problems and providing exemplary customer service. ESSENTIAL DUTIES AND RESPONSIBILITIES: Trains and supervises front desk clerks and PBX operators. Acts as Front Office Manager in the absence of the Front Office Manager. Assists the Reservations and PBX Departments. Reads the Communication Log and makes relevant entries. Dispatches daily maintenance calls and work request orders to Engineering. Uses voicemail, pagers and walkie talkies at appropriate times. Checks guests in and out. Fills out appropriate forms for payment and posts information to computer system. Adjusts complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation. Assists the Reservations Department in booking and assigning rooms. Responsible for accurate shift closing reports for front desk clerks. Does key audit and re-keys guest room locks when necessary. Handles inquiries and provides information and directions to Guests and Members. Informs housekeeping of check outs and new arrivals. Follows up on all outstanding guest assistance requests. Functions as Manager on Duty when needed. Takes Tennis reservations. Relieves the switchboard for breaks. Writes Incident, Accident and Guest Comment reports. Other duties may be assigned. OUTCOME The leadership provided by the front desk supervisors will have a great effect on the guest impression of the entire organization. The Supervisor's roll in motivation and training will lead to friendly and efficient guest services and will enhance guest comfort and satisfaction. SUPERVISORY RESPONSIBILITIES Supervises subordinates in the Front Desk, Bell stand, and PBX. Responsible for the overall direction, coordination, and evaluation of these individuals. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EDUCATION and/or EXPERIENCE Associates degree (A.A.) or equivalent from two‑year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. LANGUAGE SKILLS Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively in English to customers, managers, guests, or employees of organization. MATHEMATICAL SKILLS : Ability to calculate figures and amounts such as discounts, interest, commissions and percentages. REASONING ABILITY Abilit

Benefits

Additional Information

Join the dynamic and diverse team at La Jolla Beach & Tennis Club, Inc. , where tradition meets opportunity. Our family of properties includes the iconic La Jolla Beach & Tennis Club , a private oceanfront club with world-class tennis courts and direct beach access; the inviting La Jolla Shores Hotel , a beachfront getaway beloved for its relaxed coastal charm; and the internationally acclaimed Marine Room , celebrated for its fine dining and dramatic surfside views. These landmark destinations are cherished La Jolla institutions, built on a legacy of family values, exceptional service, and a deep commitment to our community. As part of our team, you'll enjoy a supportive and collaborative work environment, competitive pay, outstanding benefits, and the chance to grow your career in a setting as inspiring as the coastline we call home. Whether you're starting your career or ready to take it to the next level, we're passionate about helping our employees thrive in one of California's most beautiful destinations.

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