Operations Delivery Manager-Retiree Health Solutions

About the role

The Delivery Manager oversees enterprise delivery operations, ensuring performance meets or exceeds contractual standards and operational metrics in Retiree Health Solutions. They are responsible for delivering timely, high-quality work to plan sponsors and participants in Medicare.

Responsibilities

• Overseeing project planning, scheduling, capacity management, work delegation, and progress tracking to ensure deliverables are met timely and accurately.
• Identifying and pursuing process improvements that will lead to year-over-year efficiencies within the operational workload.
• Acting as the escalated point of contact for clients, carriers, third parties, and internal support teams involved in ongoing operations.
• Managing written and verbal communications, leading meetings, and facilitating discussions both internally and externally.
• Adapting effectively to changing environments and priorities while communicating proficiently with internal teams, clients, carriers, and third parties in a virtual setting.
• Serving as backup to Operations Director and solo operations representation on cross-functional calls and projects.
• Delivering coaching, development, and overall people management for their aligned team. Ensuring all required performance conversations are completed timely and accurately using the tools and resources made available to managers at Alight.
• Maximizing team efficiency by utilizing resources effectively, while providing coaching and training to address performance gaps and enhance skills.

Requirements

• Have working knowledge of relevant Medicare and benefits laws, regulations, and their impact on associated processes.
• Be proficient in time management, meeting deadlines, people management, Medicare and benefits regulations, critical thinking, and root cause analysis.
• Be skilled in prioritizing tasks and meeting deadlines.
• Display effective communication with clarity and detail through written, verbal, and presentation skills.
• Demonstrate ability to leverage problem solving/critical thinking skills. Using data to accurately identify and communicate the cause and impact of an issue, determine necessary steps to resolve the issue, and address its symptoms.
• Have ability to ensure accuracy of work and adherence to data security best practices.
• Demonstrate an understanding of the complete business models, their processes, and the respective process owners around Retiree Health Solutions and associated process owners.
• Be proficient in Microsoft Office tools, including Excel, Outlook, PowerPoint, Teams, and Word.
• Alight requires all virtual interviews to be conducted on video.
• Flexible Working
• So that you can be your best at work and home, we consider flexible working arrangements wherever possible. Alight has been a leader in the flexible workspace and "Top 100 Company for Remote Jobs" 5 years in a row.

Benefits

Additional Information

Do you have operational experience and expertise in Medicare? Amazing Opportunity and Great Place to Work! Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Our Values: Champion People - be empathetic and help create a place where everyone belongs. Grow with purpose - Be inspired by our higher calling of improving lives. Be Alight - act with integrity, be real and empower others. It's why we're so driven to connect passion with purpose. Alight helps clients gain a benefits advantage while building a healthy and financially secure workforce by unifying the benefits ecosystem across health, wealth, wellbeing, absence management and navigation. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Join our team if you Champion People, want to Grow with Purpose through acting with integrity and if you embody the meaning of Be Alight. Learn more at careers.alight.com .

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