Care Coordinator

About the role

Zócalo Health is the first tech-driven provider built specifically for Latinos, by Latinos. We are developing a new approach to care that is designed around our very own shared and lived experiences and brings care to our gente . Founded in 2021 on the idea that our communities deserve more than just safety nets, we are backed by leading healthcare and social impact investors in the country to bring our vision to life. Our mission is to improve the lives of our communities-communities that have dealt with generations of poor experiences. These experiences include waiting hours in waiting rooms, spending mere minutes with doctors who don't speak their language, and depending on their youngest kids to help them navigate our complex healthcare system. At Zócalo Health, we meet our members where they are, bringing care into their homes and neighborhoods through our team of community-based care providers and virtual care offerings. We partner with community-based organizations, local healthcare providers, and health plans that recognize the value of culturally aligned care, which are not limited to brief interactions in an exam room. Together, we are building a new experience that revolves around the use of modern technology, culturally competent primary care, behavioral health, and social services to provide a radically better experience of care for every member, their family, and the communities we serve. We are committed to expanding our reach to serve more members and their communities. We are looking for passionate individuals who share our belief that healthcare should be accessible, personalized, and rooted in the community. Join us in our mission to ensure that no one has to navigate the complexities of the healthcare system alone and that everyone receives the local, culturally competent care they deserve. Role Description Our care model is designed to meet members wherever they are-whether in their homes, online, or in their community. Care Coordinators play a critical role in ensuring members receive timely access to healthcare services, community resources, and care team support. Zócalo Health is seeking a Care Coordinator to support members enrolled in Enhanced Care Management (ECM) and other care coordination programs. The Care Coordinator serves as the primary point of contact for low-risk members and provides ongoing outreach, appointment coordination, referral management, and navigation support. Working closely with Registered Nurse Care Managers, Behavioral Health Care Managers, Community Health Workers, providers, and community partners, the Care Coordinator helps ensure members remain engaged in care and connected to the resources they need. This position reports to the Care Coordination Manager and works closely with the interdisciplinary care team. The Care Coordinator will contribute in the following ways: Member Engagement & Care Coordination Manage an assigned caseload of low-risk (Tier 3) members. Conduct telephonic outreach and follow-up based on the member's care plan and program requirements. CC will help create CHW visit routes for in-person visits as part of scheduling and coordination of car Build trusting relationships with members using culturally responsive and relationship-based engagement strategies. Support member enrollment, onboarding, and engagement activities. Monitor assigned members to ensure continued participation in care management programs. Assist members with appointment scheduling, appointment reminders, and care navigation. Referral & Resource Management Coordinate referrals for primary care, specialty care, behavioral health, and community-based services. Track referral completion and facilitate follow-up as needed. Assist members with transportation arrangements, appointment logistics, and durable medical equipment requests. Connect members to social services and community resources that address identified needs. Support continuity of care across healthcare providers, health plans, and community organizations. Interdisciplinary Care Team Collaboration Participate in weekly Systematic Case Reviews (SCRs), interdisciplinary team meetings, and case consultations. Collaborate closely with RN Care Managers, Behavioral Health Care Managers, Community Health Workers, and providers to support member goals. Escalate clinical concerns to licensed clinical staff for assessment and intervention. Support care plan implementation through delegated non-clinical activities. Assist with care transitions, hospital discharge follow-up, and coordination across care settings. Documentation & Program Operations Maintain accurate and timely documentation of member interactions, referrals, and care coordination activities. Monitor outreach and engagement activities through internal systems and reporting tools. Support Targeted Engagement List (TEL) monitoring and member a

Benefits

Additional Information

Care Coordinator Work from Home (Full Time) Compensation: $23 / hour

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