F&B Outlet Supervisor

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We're Sonesta International Hotels. The 8th largest hotel company in the U.S.-and growing fast. An epic blend of full-service and focused hotels in major cities, Sonesta's uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect. Together We Thrive -bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting. Job Description Summary Supervise the service and delivery of menu items in all restaurants ensuring a high level of quality and consistency. Adhere to federal, state and local regulations concerning health safety or other compliance requirements. Job Description Essential Duties & Responsibilities: Train and schedule employees to ensure proper coverage. Monitor performance and recommend corrective action. Alert management of potentially serious issues. Respond in a prompt and professional manner to guest requests and complaints. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. Oversee cash handling and check/credit policies and procedures. Inspect restaurants daily to ensure high quality food and food presentation and cleanliness. Conduct pre-shift meetings to inform staff of daily events. Review daily specials. Ensure side work duties are complete and tables are set before, during and after operating hours. Promote teamwork and quality service through daily communication and coordination with other departments. May routinely greet guests, serve food and beverage, and take reservations and maintain reservations book if applicable. Perform other assigned duties. Qualifications and Requirements: High School diploma or equivalent and one-year food service experience in a full service restaurant or similar setting. Some college or supervisory experience preferred. This job requires ability to perform the following: Carrying or lifting up to 50 pounds moving about the outlet(s) Handling food, objects, products and utensils Bending, stooping, kneeling Communication skills are utilized a significant amount of time when interacting with customers and employees; Reading and writing abilities are utilized often when completing paperwork, scheduling, and giving and receiving instructions. Mathematical skills, including basic math, budgeting, cash handling are utilized frequently. Problem solving, reasoning, motivating, organizational and training abilities are used often. Alcohol awareness certification and /or food service permit or valid health/food handler card as required by local or state government agency. May be required to work nights, weekends, and/or holidays. Additional Job Information/Anticipated Pay Range

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