NIBU Aftersales Service Sr. Manager

About the role

- Location: Mexico City - Job Schedule: Full-time | Travel availability across LATAM (up to 30%). - Education Requirement: Bachelor's degree in Mechanical, Industrial Engineering, or related field (Master's degree is a strong plus). Come Drive Innovation with Us. The NIBU (Nissan Importers Unit) Aftersales Service Sr. Manager acts as the key liaison to address critical issues between Nissan NIBU (Nissan Importers Unit) and the importers (NSCs), ensuring serviceability across Aftersales operations at the dealer network. The role is responsible for developing strategies aligned with Nissan Global Standards and Policies, and for ensuring effective execution and follow-up in coordination with NSCs Aftersales Directors, National Service Managers, and Workshop Managers. The primary objective of the position is to sustain and improve Service area profitability by strengthening retention, ensuring compliance with Nissan Standards across the region, and securing consistency in service quality. A Typical Day at Nissan: - Service Performance & Profitability Drive service capacity optimization, Repair Orders growth, and Spare Parts sales. Monitor and improve core KPIs (Service Frequency, CSI, retention). - Regional Strategy & Governance Lead NIBU Service Committee and define regional Aftersales strategies. Ensure execution and follow-up of action plans across NSCs (National Sales Company - Importers). - Service Process Standardization - Nissan Intelligent Service (NIS) Ensure the standardization of Aftersales processes across the region under the Nissan Intelligent Service (NIS) framework, delivering consistent customer experience across all NIBU markets. Act as the key regional coordinator with NSCs to ensure compliance and successful workshop certification. Lead on-site audits, ensuring of operations in each country meet NIS standards. - Dealer Network Development Conduct field visits, operational diagnostics, and performance consulting. Implement corrective actions to close performance gaps. - Fleet & External Certification Programs Develop fleet service strategies and certification initiatives to increase retention and Repair Orders. Ensure compliance and performance tracking across certified workshops. Conduct audits of fleet workshops, ensuring compliance with key requirements: Service Process, Technician Training (N-Step 1 and Basic Mechanical Training delivered by NSCs), Special Tools and Basic Tools compliance, Productive areas (service bays, warehouse, parking, etc.), Warranty seal implementation. - Product Launch & Readiness Ensure Aftersales readiness for new vehicle launches (parts, tools, training). Coordinate with SCM, Global Aftersales, and regional stakeholders. - Technical & Operational Support Oversee Service Bulletins, special tools strategy, and supplier coordination. Support technical standardization and workshop capability development. - Cross-functional Leadership Collaborate with Sales, Quality, Supply Chain, Training, and Global teams. Ensure effective cascading of Aftersales initiatives and programs. Professional Profile We Are Looking For: - Bachelor's degree in Mechanical, Industrial Engineering, or related field (Master's degree is a strong plus). - 8+ years of progressive experience in Aftersales , Service Operations , or Field Quality within the automotive industry. - Proven track record in multi-country or regional operations (LATAM preferred). - Experience managing dealer networks, service KPIs, and operational performance. - Strong knowledge of Aftersales KPIs (CSI, retention, service frequency). - Experience leading cross-functional and multicultural teams. - Travel availability across LATAM (up to 30%). - Advanced English required. What You'll Look Forward to at Nissan: Career Growth and Continuous Learning Opportunities: Benefit from diverse career paths, cross-departmental moves, and innovative learning platforms. Enhance your skills through seminars, leadership training, and tuition reimbursement programs, all while playing a vital role in shaping the future of transportation. From day one, you'll have the support to tackle challenges and contribute to impactful solutions across our organization. Rewards: Nissan offers a comprehensive benefits package to support the well-being and success of our employees, with offerings that may vary by location and role. Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition. By applying for the advertised position, candidates acknowledge that Nissan Mexicana and its subsidiaries reserve the right to conduct a public conduct search due to the sensitive nature of the assets and information involved in the role. This includes, but is

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