Branch Manager, Community Branch Network

About the role

We are BC's largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. From auto, personal or commercial lines, claims, employee benefits, administration, to becoming a full-time producer or account manager, we have a role for you. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.

Requirements

• Are you an experienced insurance professional with a passion for leading teams and making an impact?
• If you're a motivated, metrics driven individual seeking a team oriented culture, YOU can be our next Branch Manager. This is your opportunity to become part of an industry leading team today!
• Level 2 General Insurance License
• 3+ years of leadership experience managing a department or branch within the insurance industry
• Proven knowledge in ICBC, Commercial Auto, and Personal and Commercial Lines insurance; experience in the transportation industry is an asset
• Strong business acumen with proven ability to meet financial and operational goals
• Exceptional communication and interpersonal skills with a passion for client service and team success
• Highly organized, adaptable and committed to continuous learning and development
• Ability to lead and create an inclusive and highly engaged branch
• Ability to speak Punjabi is considered an asset for this branch, supporting service to a diverse client community
• A Day in the Life
• As Branch Manager, you'll oversee all aspects of branch leadership-- from business planning and performance to team development and operational execution.
• Business and Financial:
• Be accountable and drive your branch results
• Develop and execute an annual business plan, in partnership with the AVP & VPs to achieve revenue, profitability, retention, and growth targets: new business, retention, cross-selling or adding additional products to ensure clients are properly covered for risks and client experience
• Monitor branch financials (P&L), identifying opportunities to improve performance and manage expenses responsibly
• Assess local market and identify current and prospective opportunities to obtain new clients
• Ensure excellent and consistent client service experience
• Ensure all best practices are adopted and effective for the branch
• Ensure consistently excellent client experience by promoting best practices and operational efficiency
• Strengthening HUB's local presence through community engagement and business networking
• People and Team Development
• Build and nurture a positive, high-performing workplace culture that attracts, develops, and retains top talent
• Recruit, onboard, and coach team members to achieve their goals and deliver exceptional results
• Provide ongoing feedback, support, and professional development opportunities, including cross-training, leadership growth and branch succession planning
• Conduct regular team meetings and maintain clear, transparent communication across all levels including but not limited to one on ones, coaching, performance management, quarterly reviews and clear documentation in collaboration with our HR partners
• Other duties and responsibilities as assigned
• Operational Responsibilities
• Oversee day-to-day branch operations, ensuring alignment with HUB's standards for branding, professionalism, and client service.
• Ensure compliance with company policies and industry regulations.
• Maintain a well-organized, efficient, and client-focused environment
• Where This Can Take You
• We invest in our employees! We offer hands-on coaching and mentorship, alongside extensive sales training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!

Benefits

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