Service Desk Analyst

Responsibilities

• The Service Desk Operator will be part of a team of Global Service Desk operators to provide operational support to Pluxee HQ end users and VIP users
• He/she is also responsible to ensure a high quality service delivery under his/her scope maintained to an agreed level of service
• He/she will also need to demonstrate a customer-oriented approach during the provisioning of technical / operational support
• Provide high-quality technical support with exceptional customer service.
• Provide field support activities, including troubleshooting, debugging, and operational maintenance, to ensure prompt issue resolution and minimal disruption to operations.
• Providing exceptional VIP Support process, providing personalized assistance and prioritized resolution for VIP users on-site.
• Supporting identity and access management process troubleshooting, utilizing administration tools and managing onboarding and offboarding processes.
• Running the provisioning of hardware, mobile devices, and other IT supporting devices, ensuring proper configuration and functionality, and managing assets inside Hardware and Software Assets Management tools
• Manage hardware, software, and licenses inventory, ensuring compliance, efficient deployment, and license management.
• Maintain hardware asset management processes, including tracking hardware lifecycles, mobile devices, and SIM card distribution, optimizing asset utilization and cost-effectiveness.
• Supporting network troubleshooting to manage WAN and LAN across shared sites, including Firewall and SSL/VPN setup, Proxy configuration, IP management, DNS, DHCP, and NTP management.
• Stay updated on industry trends and emerging technologies, recommending innovative solutions to enhance service desk operations and infrastructure.
• 🌟 You're a match
• Soft Skills
• o Stress and Priority Management
• o Team Collaboration Skills with ability to provide supports remotely.
• o Client Focus / Customer Satisfaction
• o Adaptability on Multi-Cultural Environment
• o Able to challenge the status quo and to work in a changing environment.
• Knowledge and Experience:
• Minimum of 5 years of work experience in IT service desk technical support, demonstrating a successful track record in delivering exceptional support.
• Proven experience in providing field support activities, troubleshooting, debugging, and operational maintenance, with a focus on on-site VIP support.
• Experienced in identity and access management solutions within the Microsoft O365 environment
• Good knowledge of networking principles and protocols.
• Proficiency in equipment management, including procurement, inventory management, and maintenance.
• Understanding of networking principles, protocols, and troubleshooting techniques.
• Excellent problem-solving skills and the ability to work effectively under pressure.
• Strong orga

Benefits

Additional Information

Permanent Regular Job Description: Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet. 🚀 Your next challenge Add business context

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