Senior Director, Care Access & Experience

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Easterseals Southern California transforms lives every day. For over a century, Easterseals has championed inclusion and independence-delivering essential services like early childhood programs, autism services, employment and independent living support to more than 29,000 people each year. Through advocacy and education, we break barriers and create opportunities for the one-in-four Americans with disabilities. Starting salary $116,000+ DOE. JOB TITLE: Sr. Dir, Care Access & Experience FLSA: Exempt REPORTS TO: Varies GRADE: 13E JOB CODE: 200630 LAST APPROVED: May - 2026 OVERVIEW OF POSITION: The Care Access & Experience Leader oversees an operational team responsible for ensuring participants and caregivers experience timely service delivery and a consistently positive experience across Autism Services. This role provides strategic leadership across the participant journey, from entry into services through ongoing care and service transitions, working in close partnership with clinical teams to ensure services are delivered as authorized and in compliance with payers and regulations. The Care Access & Experience Leader develops and implements data and system-driven approaches to measure outcomes, plans for future needs, and continuously improves how access, coordination, documentation, and family support operate at scale. This leader has accountability for end‑to‑end operational performance across Care Access & Experience, translating enterprise priorities into measurable outcomes, driving strategic execution across functions, and ensuring cross‑organizational alignment in support of business performance, service continuity, and organizational growth. In all responsibilities, the position demonstrates a strong commitment to ESSC's mission and values by supporting a high-quality, person-centered service environment. ESSENTIAL FUNCTIONS: Provides strategic and operational leadership for Care Access & Experience teams, ensuring participants and caregivers can access, navigate, and experience Autism Services in a timely, coordinated, and supportive manner across entry into services, ongoing care, and service transitions. Owns end to end operational performance across the function, with accountability for achieving enterprise service, access, and experience outcomes. Oversees the operational systems that support participant access, enrollment, authorization, service placement, scheduling, and family support, ensuring services are delivered as authorized and in compliance with payer and regulatory requirements. Partners closely with Clinical Services and Network Provider leadership to support timely assignment, tracking, and submission of required clinical documentation for assessments and ongoing treatment authorizations, while maintaining clear boundaries that preserve clinical decision making and accountability with licensed providers. Ensures referral management and service placement processes effectively connect participants to appropriate services and delivery models, including Easterseals providers and provider network partners, while promoting continuity, clarity, and equity across service lines. Directs scheduling, capacity, and utilization operations to support timely service delivery, minimize service disruptions, and align operational capacity with authorization and program requirements. Oversees enrollment, eligibility verification, coverage confirmation, financial responsibility review, and required consent processes to ensure participants are administratively prepared for services and the organization is positioned for compliant service delivery and reimbursement. Prioritizes care advocacy and participant support to ensure questions, concerns, and issues are addressed consistently, transparently, and in a manner that strengthens trust and satisfaction throughout the participant journey. Establishes and sustains data and systems driven approaches to monitor access, timeliness, continuity, experience, and operational performance, using insights to inform decision making, prioritize improvement efforts, and plan for future service needs. Translates enterprise priorities into operational plans, performance measures, and measurable results across the Care Access & Experience function. Drives continuous improvement of Care Access & Experience operations by identifying cross departmental opportunities to reduce friction, improve coordination, strengthen documentation practices, and enhance the scalability and reliability of access and experience systems. Provides leadership, direction, and accountability for Directors and teams within Care Access & Experience, ensuring clear role definition, aligned priorities, consistent performance expectations, and effective collaboration across functions. Drives execution through leaders to ensure enterprise objectives are operationalized consistently across teams and geographies. Collaborates with Clinical Services, Clinical Operations, Network Providers, and oth

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