Exports Customer Experience Senior Assistant Manager (Fixed Term Contract)

Responsibilities

• Oversee the achievement of Exports Customer Service KPIs (ICDOT).
• Manage a team of Exports Customer Service Executives responsible for supportability planning and innovations in Export markets.
• Ensure smooth operations in the export distribution process (Distribution Requirements Planning) to deliver high levels of customer service to Export markets.
• Provide transparency on the overall supply situation to Export markets and highlight any supply risks to support the business planning process.
• Consolidate Export market demand and analyze demand movements.
• Drive digitization initiatives on Export demand collation (RPA, Kinaxis).
• Ensure compliance with CO procedures and policies (Service Level Agreements, Working Capital, Sourcing Capabilities, etc.) in associated countries.
• Support the S&OP process by driving a structured Regional Demand and Supply Reconciliation process.
• Key Requirements
• 3-5 years of experience in Supply Chain operations, specifically in planning and export-related areas.
• Working knowledge of supply chain management principles.
• Demonstrated analytical and conceptual problem-solving abilities.
• Excellent oral and written communication skills, including presentation skills.
• Ability to manage multiple projects and work through ambiguity.
• Strong communication skills with the ability to deliver complex information to a variety of audiences effectively.
• Proficiency in Microsoft Excel.
• Good working knowledge of SAP and Kinaxis is an asset.

Benefits

Additional Information

Job Title: Exports Customer Experience Senior Assistant Manager Business Function: Supply Chain Business Unit: Personal Care Fixed Term: 6-8 Months Main Job Purpose The Exports Customer Experience Senior Assistant Manager is responsible for ensuring stable export operations and maintaining high service levels for both PC and B&W business units. This role oversees export customer service concerns, ensures 100% OTIF delivery of export innovations, and manages export demand planning.

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