Business Operations Associate

Responsibilities

• Lead cross-functional initiatives related to interchange fee legislation, delivering compliant, scalable, and auditable operational solutions
• Develop playbooks, readiness plans, process documentation, and training materials to support operational execution across internal teams and business partners
• Analyze financial and operational data to improve performance visibility, support profitability goals, and identify opportunities for cost efficiency
• Execute and validate interchange fee calculations, manual pricing adjustments, reconciliation activities, and transaction handling requirements across payment operations
• Partner with Finance, Risk, Audit, Product, Data, Technology, and Legal teams to strengthen controls, maintain audit-ready documentation, and support remediation activities
• Standardize operational processes and reporting practices to improve efficiency, accuracy, transparency, and regulatory compliance
• Prepare progress updates, risk assessments, and operational outcomes for stakeholders and executive leadership
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.
• Experience you'll need to have:
• 3+ years of experience in business operations, payment operations, financial planning and analysis, financial controls, data analytics, or financial services operations
• 3+ years of experience supporting cross-functional projects in complex, high-volume environments with a focus on operational process improvement, controls, and compliance
• Experience automating reporting, reconciliation, or payment processes to improve scalability and transparency
• Proficiency with Power BI, advanced Excel and PowerPoint
• Ability to interpret financial and operational data, produce key performance indicator reporting, and communicate findings to business partners and leadership
• Bachelor's Degree or higher in finance, business, economics, or a related field, or equivalent combination of education, related experience and/or military experience
• Experience that would be great to have:
• 3+ years of experience analyzing payment network activity, interchange fee structures, transaction accounting, or regulatory requirements within financial services or payments
• Experience supporting initiatives related to interchange exclusions for tax, gratuity, charitable donations, or similar fee categories
• Familiarity with enterprise data governance, audit support, or control remediation initiatives
• How you'll work:
• This role is on-site Monday through Friday from our office in Milwaukee, WI or Omaha, NE. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.
• This role requires use of a computer and audio equipment.
• Sponsorship:
• Benefits at Fiserv:
• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers' extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military

Benefits

Additional Information

Calling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv. Job Title Business Operations Associate About your role: As a Business Operations Associate, you will support Network and Payment Operations by leading strategic and operational initiatives that strengthen financial integrity, regulatory compliance, and operational performance across complex payment ecosystems. You will work closely with Product, Data, Technology, Legal, Finance, Risk, and Audit partners to improve controls, enhance visibility, and deliver scalable processes that support business growth and network modernization.

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