Engineering Manager

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We are building a team of trailblazers, who embody growth, impact, and excellence. Job Description At Pinnacle, our vision is to make the world reliable, one customer at a time. What does Reliability mean to you? For Pinnacle, reliability means our customers can trust that their facilities operate when and how they are supposed to. With a focus on data, Pinnacle drives to increase safety, efficiency, and evolve facilities to an optimized state through reliability. Pinnacle serves a variety of Industries, including: - Oil & Gas - Food & Beverage - Specialty & Petrochemical - Pharmaceutical - Mining - Agriculture & Fertilizer - Lumber - Water & Wastewater Rooted in exploration, we constantly seek innovative ways to enhance industrial reliability. By fostering team development and embracing growth, we deliver added value to customers, creating a lasting global impact. This commitment drives us to cultivate bold future leaders, continuously reshaping the understanding of reliability. Innovation resides at the heart of our core values-excellence, impact, and growth-propelling us toward our vision. Why Advance Your Career at Pinnacle? Our people are our driving force, vital in realizing our goal of a more reliable world. We prioritize fostering professional growth, offering comprehensive onboarding, training, leadership programs, and continuous learning opportunities. At Pinnacle, you'll expand your horizons across disciplines, collaborating with diverse teams, and participating in the development of leading-edge solutions. Curiosity, engagement, and impact are celebrated traits here. We strive for excellence in everything and seek people who share this drive to join our team. Our collaborative work environment encourages employees to develop the tools and techniques that redefine what reliability means to the industry. Position Manager (Services) - India Picture of Success A Pinnacle Manager is the delivery owner of the Customer Strategy Team. This means: 1. High-quality and predictable results are delivered by everyone using Pinnacle's best practices 2. Alignment is high through the enforcement of TPW cadence 3. Team members rapidly grow and develop into future Leads, Managers, SEs, and Partners Performance Evaluation and Coaching Managers' performance is evaluated during quarterly CSRs following the TPW structure. The rating is the weighted average of all the CSR scores, applying the following weights: Delivery: 50% | Solve: 20% | Align: 20% | Understand: 10% Additional coaching happens during monthly project reviews and one-on-ones with the Director of Operations and Senior Managers. More importantly, coaching is ongoing and not limited to formal sessions. The best growth moments usually occur while working with team members and peers. Everyone should actively seek feedback and coaching, independent of titles and formality. Tactics & Habits of Strong Managers High-quality and predictable results are delivered by everyone using Pinnacle's best practices Tactic Build and maintain a project plan to deliver the committed value to the customer. Habit Never start work without a visible plan. Review and adjust the plan weekly based on progress and risks. Align tasks to plan outcomes daily. Own the outcome. Know if you are on track at all times and say it clearly. Tactic Optimally prioritize activities and eliminate roadblocks for the team to deliver results. Habit Prioritize by value, not activity, by constantly asking "What moves the needle most this week?" Eliminate or defer low-impact work. Look for roadblocks daily and remove them fast. Tactic Ensure PMF standards i.e. deliverable requirements, quality checklist and procedures are in place for all active work and followed by the team. Habit Do not start work without a proper task kickoff and deliverable alignment. Team actively leverages procedures, quality checklists, keep the job aids open as they are executing the work. Monitor the initial QCs scores and quality trends and provide required coaching to the team. Tactic Track quality and rework patterns across the team monthly. Perform root causes analysis for trending errors, treat it as a process problem and fix it systemically. Habit Rework is never silently absorbed. Patterns surface automatically and trigger a fix. The instinct should be to review the process first. Misses automatically trigger a 'what do we learn from this' conversation, not a 'who is responsible' one. RCAs are the team's normal response to failure, not an exception reserved for big escalations. Tactic Ensure that Newton and QRO are being actively used to diagnose and solve reliability problems. Where they aren't, redirect and coach in the moment. Habit The team's first instinct when facing a reliability problem is to go to Newton and QRO, not around them. Newton and QRO are embedded in how the team thinks, not tools they remember to use occasionally. Tactic Drive a clear adoption strategy for Newton/QRO, ensuring co

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