Regulatory Affair & Customer Service Specialist / カスタマーサービス兼薬事規制スペシャリスト

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Job Description: Regulatory Affair & Customer Service Specialist / カスタマーサービス兼薬事規制スペシャリスト Get ready to Own professionalization as a Regulatory Affair & Customer Service Specialist at Nutreco, an SHV company. As global leaders in animal nutrition and aquafeed, our shared purpose of Feeding the Future is making a positive global impact for generations to come. Join us in this transformational role and Own your playbook, Own your impact and Own your career growth. Job Description 1. Customer Service Receive and process customer orders for Japan and South Korea, send order confirmations, and create COs/POs. Coordinate with supply points on production schedules and manage orders through delivery. Manage end-to-end shipping schedules and documentation . Provide regular shipment-schedule updates to the commercial team. Coordinate truck bookings and customs-clearance activities with 3PL. Liaise with customers' warehouses, to arrange delivery schedules, adjust delivery plans, and coordinate labeling activities. Manage three major key accounts in Japan. Support customers via email and telephone. Manage customer claims, submit complaints to the relevant factories, follow up on resolutions, and process credit notes when required. Prepare the data to support planning & IBP Process Support commercial team to send sample product for testing 2. Regulatory 2.1) Regulatory and Compliance Management Coordinate handling, reporting and monitoring of regulatory non-compliances. Ensure transparency of the process and implementation of preventive actions. Minimize regulatory risk exposures and ensure adherence with regulatory standards by working with all internal functions to make sure compliance programs are properly implemented. 2.2) Regulation and Registration Collaborate internally and work in cross-functional teams to build strong understanding of regulation and registration requirements. Understand the steps in a registration process and how to effectively manage it. Compile and assess all registration dossiers for imported products and ingredients / unapproved ingredients / exported products in a manner that is consistent with Nutreco policies, processes, procedures and country regulatory requirements. Maintain up to date registration certificates including expiry dates and ensure that renewal is done in time Obtain and maintain all permits & licenses required for factory registration with FAMIC (Only animal protein and intercompany products containing marine protein) Be the contact point for registration process with local Authorities. Evaluate impact of product changes on registration certificated for registered products, ingredients. Provide monthly updates on the country registration status. Be the responsible for execution, revisions and modifications of the registration plan in order to align with the company strategy Provide advice and information on registration issues to direct colleagues and the Global registration team Be the contact point for Customer Service team and Sales team in case of registration / import permit questions 2.3) Policy Development & Implementation Help develop procedures in the area of regulatory, and monitor their implementation. 2.4)Administration Work with the internal databases such as FAIR, Microsoft Teams to ensure efficient execution of regulatory processes and compliance with Nutreco requirements. 2.5) Regulatory Affairs Execution of the regulatory objectives and strategy Monitor regulatory developments (scope: feed / food safety) and ensure compliance with the requirements Responsible for ensuring that local employees, including marketers, formulators, purchasers, QA/QC and sales, are aware about the relevant requirements scope: feed & food safety and requirements that may impact product registrations. Reporting on key indicators, key controls and regulatory compliance standards. 2.6) Data Collection and Analysis Collate and analyze data using pre-set tools, methods and formats. Involves working independently 2.7) Personal Capability Building Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching; gain or maintain external professional accreditation where relevant to improve performance and fulfill personal potential. Maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media. KEY PERFORMANCE INDICATORS Efficiency & effectiveness registration process (e.g. speed of dossier compilation and throughput at governmental organizations, quality of dossiers). Number of registered ingredients ./ products Zero business interruption due to expired and not renewed in time registration licenses 100% responses on regulatory questions Compliance with Nutreco's standards and policies. Compliance with all relevant regulations / Audit results. Execution of the regulatory objectives and str

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