Restaurant Nightlife Manager

Benefits

Additional Information

COTE, the carnivorous vision of proprietor Simon Kim, blends the dining experience of Korean Barbeque together with the hallmarks of a classic American Steakhouse. The result is a unique, convivial and interactive atmosphere, accompanied by the highest quality USDA Prime beef, an impeccable 1200+ label wine list, and a suite of classic-but-creative cocktails Smokeless grills in every table, combined with cuts from our in-house dry aging room, ensure that every morsel of steak is hot, fresh, and caramelized every bite. At COTE, we follow a simple mantra: 🥩 + 🔥 + 🍸 = 😊 The Restaurant Nightlife Manager is a dynamic hospitality professional responsible for daily restaurant administration, maintaining facilities and DOH compliance, building & supporting excellent team morale and accountability, building customer relations and problem solving, and supporting the General Manager in all facets of the restaurant's day to day operations and financial goals. They collaborate with all culinary and front of house departments to run the restaurant harmoniously in an efficient and cost-effective manner. They inspire team members to perform at their highest potential and drive great customer experiences in service nightly. Essential Job Duties & Responsibilities: Hospitality: Promotes the core values and culture of COTE, including but not limited to excellence in food and beverage, service, and hospitality. Liaise between the Events, FOH, and BOH, departments before and during all events. Provides and oversees the service for all VIP guests when on property. Develops positive customer relationships and addresses customer service needs. Responds to customer feedback as needed. Operations: Oversees daily restaurant administration including payroll, opening/closing administration, service floor plans, daily walkthroughs, etc. Manages hourly employees in their daily responsibilities at COTE, providing clear, effective direction. Creates systems of accountability and provides consistent feedback, coaching, and disciplinary action as needed. Performs all back office POS functions including employee profile and menu creation. Plans, executes and communicates all promotions and company information effectively and efficiently. Conducts Department of Health ("DOH") walk-throughs multiple times per day when on duty to ensure DOH compliance; Address all DOH violations immediately. Promotes and practices safe work habits, identifies and resolves potential safety hazards; Documents accidents, conducts initial investigation and determination of root cause of safety incidents in the interest of maintaining a safe work environment. Ensures that all team members are educated on our products and services. Ensures that all COTE drink and food recipes and procedures are followed, maintaining the highest quality and consistent product standards. Participates in community events and helps to ensure corporate social responsibility goals of the company are met. Events/Nightlife: Maintains and leverages strong relationships with nightlife industry partners, including promoters, entertainment groups, and hospitality influencers, to elevate guest traffic and brand visibility. Oversees nightlife programming, including late-night service, special events, and/or entertainment-driven activations. Collaborates with leadership to concept, plan, and schedule nightlife events, ensuring alignment with brand standards and guest experience expectations. Coordinates all operational aspects of private dining and event experiences, including logistics, timelines, floor plans, staffing, and client communications. Provides on-site leadership during all events, ensuring seamless execution, timely service, and effective guest recovery when needed. Partners with Sales, Marketing, and Guest Relations teams to support event inquiries, BEO development, client walkthroughs, and pre-event planning meetings. Develops and implements SOPs and operational systems to support the growth and efficiency of nightlife and events programming. Ensures nightlife and event operations comply with DOH regulations, safety standards, and liquor law requirements, including capacity management and security coordination. Acts as a brand ambassador for nightlife and events, representing the company at hospitality industry gatherings, partner activations, and community events. Oversee maintenance of the reservation book in conjunction with the Maître d' Manager. Provide updates to events as necessary with both Front of House and Back of House teams in order to ensure clear and constant communication. Oversee all facets of event coordination and set-up for all VIP events and buyouts in service. Staff Management: Hire, train, supervise, manage, coach, counsel, and evaluate FOH hourly employees. Develops and inspires the team. Acts as role model for outstanding service; continuously works to elevate service standards, and personally embodies hospitality in da

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