Motorcycle Progressor / Customer Satisfaction Agent - Donington

About the role

This is a varied and customer-focused role where you'll help coordinate the final stages of the motorcycle preparation and handover process. Working closely with our sales and workshop teams, you'll ensure bikes are fully prepared, presented to a high standard, and ready for collection - while delivering exceptional customer service throughout the journey. You'll be a key part of creating a smooth, professional, and memorable collection experience for every rider.

Responsibilities

• Providing a warm, professional welcome to customers collecting their motorcycles
• Ensuring motorcycles have completed workshop preparation and are ready for handover
• Carrying out pre-collection quality inspections to identify and resolve any issues
• Coordinating with workshop and sales departments to ensure customer expectations are met
• Managing customer queries and resolving concerns promptly and professionally
• Ensuring motorcycles are cleaned, presented, and showroom-ready
• Maintaining accurate records, documentation, and vehicle status updates
• Booking motorcycles into internal systems and updating CRM records
• Supporting showroom presentation and stock management
• Taking high-quality photographs of motorcycles for online listings

Requirements

• Essential Skills & Experience
• English and Maths (Grade C/4 or above) or equivalent
• Previous experience in a customer service or customer-facing role
• Ability to work effectively in a fast-paced environment and manage multiple priorities
• Strong organisational and communication skills
• Confident using CRM systems and Microsoft Office
• Professional, positive, and customer-focused approach
• Desirable
• Previous experience valeting vehicles or motorcycles
• Interest in motorcycles or the motor trade industry
• What You'll Get
• Competitive salary
• Netflix membership
• Discounted gym membership
• Group Life Assurance
• Staff discount on bikes and accessories
• Cycle to Work scheme
• Health & wellbeing support including: Mental health support, Fitness plans, Nutrition advice and 24/7 GP helpline.
• Enhanced maternity, paternity, and sick pay
• Ongoing training and development opportunities
• Why Join SuperBike Factory?
• We're building a workplace where teamwork drives success, innovation is encouraged, and people are given the opportunity to grow.
• You'll join a supportive and fast-paced environment where your contribution directly impacts the customer experience and business success.
• Ready to Join the Team?
• If you take pride in delivering excellent customer service, enjoy working in a hands-on environment, and want to be part of a growing motorcycle business, we'd love to hear from you.
• Apply today and start your next chapter with SuperBike Factory.
• Compliance Statement

Additional Information

Motorcycle Progressor / Customer Satisfaction Agent Salary: £27,262.95 Location: SuperBike Factory, Donington Job Type: Permanent | Full Time Join Europe's Largest Used Motorcycle Retailer At SuperBike Factory, we're passionate about motorcycles and committed to delivering an outstanding customer experience. With over 3,000 bikes in stock across six UK locations, we are Europe's largest used motorcycle retailer and one of the fastest-growing businesses in the industry. Since launching in 2010, we've continued to grow by combining high-quality bikes with a straightforward, customer-first buying experience. We're now looking for a Motorcycle Progressor / Customer Satisfaction Agent to join our Donington team and play a key role in ensuring every customer receives their bike in perfect condition and with complete confidence.

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