Human Resource Manager

Benefits

Additional Information

WHY WORK AT JOE & THE JUICE JOE & THE JUICE is a people centric food and beverage company built around culture, not just juice, sandwiches, coffee, and much more. When joining us, you step into a high energy community where the music is loud, the bar is your stage, and your personality matters as much as your skills. We believe in four simple virtues that shape everything we do: Positive Attitude Inclusion Social Ties Growth For us, this means that when you choose a cup half-full mindset and welcome people form every background, build real friendships across the bar by creating great guest experiences, and use every shift as a chance to learn something new, you become more than just a juicer; like us, you continue to search and mind purpose and meaning in what you do. From your first day, you'll be part of an international network of juicers who support each other, celebrate wins together, and push each other to grow. You will learn by doing, move through a clear Moneyball career path, and be part of a company where most leaders have earned their stripes behind the bar (fun fact: over 75% of our employees started as Juicers!). If you love fast paced service, music, people, and the idea of turning a job into a lifestyle, JOE can become a place to build skills, friendships, and a career that can take you across cities, countries, and roles. Our vision is to become the first truly global people-centric food & beverage brand by offering a healthy, convenient, and ambient experience when entering our universe. To achieve this, we strive to create a culture based on our company virtues and operational excellence within our four company focus areas: Ensuring Operational Requirements are upheld, a high degree of Employee Engagement , leading to delivering great Guest Experiences, and hereby ensuring a strong Financial Performance . Our unique company culture is the backbone of our company's success, which relies on our employees to adhere to and promote our company virtues: Positive Attitude , Inclusion , Social Ties , and Growth. Position Summary The Human Resource Manager serves as a strategic HR partner supporting both Store and HQ employees across the organization. This role is responsible for managing employee relations matters, conducting workplace investigations, ensuring compliance with federal, state, and local employment laws, and driving HR policy and process improvements. The position partners closely with leadership and cross-functional teams to foster a positive, compliant, and high-performing workplace culture while developing scalable HR programs and operational efficiencies. Key responsibilities include performance management support, policy development and administration, risk mitigation, compliance oversight, change management, and continuous improvement of HR practices across corporate and field operations. Employee Relations Serve as the primary HR partner for employee relations matters involving hourly and HQ employees. Conduct investigations related to workplace complaints, policy violations, harassment, discrimination, attendance, and performance concerns. Provide coaching and guidance to managers on performance management, corrective actions, conflict resolution, and employee engagement. Partner with leadership to promote a positive, inclusive, and compliant workplace culture. Track and analyze ER trends and recommend proactive solutions. HR Compliance Ensure compliance with federal, state, and local labor laws and employment regulations. Maintain and update HR policies, procedures, handbooks, and required postings. Support wage and hour compliance, including meal/rest breaks, overtime, scheduling, and recordkeeping practices for hourly employees. Partner with legal counsel and leadership on risk mitigation and compliance initiatives. Assist with audits, unemployment claims, workers' compensation coordination, and documentation management. Draft, maintain, and update employee handbooks, HR policies, SOPs, and workplace guidelines to ensure compliance with federal, state, and local employment laws. Policy & Process Improvement Develop, implement, and continuously improve scalable HR processes, programs, and standard operating procedures to support organizational growth and operational efficiency. Recommend and implement process improvements that enhance the employee experience, improve manager effectiveness, and ensure consistency across field and corporate teams. Manage companywide policy rollouts and employee acknowledgments, ensuring proper communication and documentation. Partner cross-functionally with Operations, Payroll, Recruiting, Training, Legal, and IT teams to streamline HR workflows and improve service delivery. Support change management efforts related to new HR programs, policies, technologies, organizational restructures, and operational initiatives. Monitor HR metrics, employee feedback, audit findings, and operational trends to identify oppo

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