SO_ServiceNow_ITSM_Integration&Workflow_Developer_PUN_2026

Responsibilities

• Strong experience with sync processes, reconciliation logic, async processing
• Solid understanding of automation governance (auditability, logging, traceability)
• AI agent enablement mindset (task orchestration, confidence scoring, human-in-the-loop design)
• Ability to co-design processes with customer stakeholders (not just implement tickets)
• Develop, configure, and enhance ServiceNow applications and modules, including Incident, Problem, Change, Service Catalog, CMDB, Knowledge, and more.
• Customize ServiceNow forms, fields, workflows, business rules, client scripts, UI policies, and UI actions.
• Hands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX and integrations with 3rd party tools using (web services, SOAP, email, MID)
• Collaborate with stakeholders to gather requirements, analyze business processes, and deliver technical solutions that meet business needs.
• Create and maintain technical documentation, including design specifications, test plans, and user guides.
• Perform system upgrades, patches, and security updates to ensure the platform is up-to-date and secure.
• Troubleshoot and resolve issues related to the ServiceNow platform, including performance, integration, and data-related problems.
• Provide training and support to end-users and administrators.
• Stay current with ServiceNow features, best practices, and industry trends to continuously improve the platform and deliver innovative solutions.
• Required Qualifications:
• Proven experience (3 to 5years) as a ServiceNow Workflow + Integration Engineer.
• ServiceNow Flow Designer, IntegrationHub, Scripted REST APIs
• Strong experience with sync processes, reconciliation logic, async processing
• Solid understanding of automation governance (auditability, logging, traceability)
• AI agent enablement mindset (task orchestration, confidence scoring, human-in-the-loop design)
• Ability to co-design processes with customer stakeholders (not just implement tickets)
• Experience with ServiceNow integrations (REST/SOAP) and web services.
• Strong knowledge of JavaScript, HTML, CSS, and other web technologies.
• Understanding of ITIL processes and best practices.
• Excellent problem-solving skills and attention to detail.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Preferred Skills:
• ServiceNow Developer Certification or any related ServiceNow certifications.
• Experience with ServiceNow Orchestration, Virtual Agent, or Service Portal.
• Experience with ServiceNow Flow Designer, IntegrationHub, Scripted REST APIs.
• Familiarity with other ITSM tools and platforms.
• Experience with Agile methodologies and DevOps practices.
• Bachelor's degree in Computer Science, Information Technology, or related field.
• 3-5 years' experience in ServiceNow Workflow & Integration development.

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