Principal Technical Program Manager, Automotive

Responsibilities

• In this role you will:
• Serve as the senior escalation point for complex customer launches and major customer incidents with significant financial and strategic implications.
• Align with Product and Engineering to translate and prioritize customer feedback into actionable insights and roadmap clarity.
• Lead executive-level discussions around delivery timelines, trade-offs, scope, and business impact.
• Provide calm and decisive leadership during high-pressure situations with customers.
• Lead the end-to-end delivery of complex automotive customer launches and programs, serving as the main point of contact for program health, timelines, and execution, and coaching other members of the delivery team to ensure overall success of the program.
• Set and uphold a high quality bar, working with technical support, product and engineering teams to ensure effective prioritization and resolution of quality issues, and to synthesize and address overarching quality concerns.
• Lead executive-level discussions - both internally and externally - around delivery timelines, trade-offs, scope, and business impact.
• Lead or contribute to internal initiatives to improve internal processes across the TPM and Mapbox organizations.
• Develop a deep knowledge of Mapbox products and services in order to steer technical discussions and build trust with our customers.
• What We Believe are Important Traits for This Role
• 10+ years of experience leading enterprise software implementations or Professional Services delivery in a post-sales environment.
• Proven ownership of complex, multi-stakeholder enterprise deployments from kickoff through production launch in the automotive sector.
• Demonstrated success managing scope, SOW execution, change management, and high-impact customer escalations.
• Travel : Ability to travel to visit customers regularly up to 20%, with occasional spikes of up to 50% during key customer launch milestones.
• Bilingual Proficiency (German/English) : Capable of navigating complex business environments and driving program alignment in both languages.
• Customer-Centric Operator: You proactively represent the customer internally and ensure their business objectives drive implementation priorities.
• Technically Fluent: You understand cloud architectures, API/SDK integrations, and enterprise technical ecosystems deeply enough to anticipate risk and guide execution credibly.
• Strong Communicator: You engage effectively across audiences from developers to senior executives with clarity, confidence, and precision.
• Cross-Functional Influencer: You navigate matrixed organizations effectively aligning Sales, Product, Engineering, Support, Solutions Architecture, and Executive Leadership to deliver customer outcomes.
• What We Value
• In addition to our core values , which are not unique to this position and are necessary for Mapbox leaders:
• We value high-performing creative individuals who dig

Benefits

Additional Information

Mapbox is the leading real-time location platform for a new generation of location-aware businesses. Mapbox is the only platform that equips organizations with the full set of tools to power the navigation of people, packages, and vehicles everywhere. More than 4 million registered developers have chosen Mapbox because of the platform's flexibility, security and privacy compliance. Organizations use Mapbox applications, data, SDKs and APIs to create customized and immersive experiences that delight their customers. What We Do At Mapbox, Technical Program Managers (TPMs) ensure successful, on-time launches for Mapbox's key customers by turning complex needs into realized value. TPMs independently develop and execute strategies to maximize customer satisfaction, while minimizing thrash in changes to priorities and roadmap. They provide high-judgement updates to Mapbox leaders-keeping them informed on progress while handling the day-to-day operations independently.

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