Technical Customer Service - Plumbing Parts

About the role

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you'll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You'll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you'd like to be? Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard. Join the Pros! This is an excellent opportunity for an ambitious, career-oriented individual desirous of making an impact in a large evolving and successful global organization. Position Summary As a Technical Customer Service Representative, you will be the primary point of contact for customers requiring support with plumbing parts, installations, and after-sales service. This role requires strong technical knowledge of plumbing components, the ability to troubleshoot installation issues, and a customer-first mindset to resolve inquiries efficiently and professionally. You will support both functional and decorative plumbing product lines, ensuring accurate guidance and timely issue resolution. What's in it for you? Regular business hours Comprehensive benefits with premiums fully paid for by the company for the "Core" package starting the first day of employment. Career development and training opportunities Life insurance, disability and wellness program Retirement savings programs including RRSP and DC pension with up to 5.25% employer contribution Paid vacation and sick time and day off on your birthday! Bonus programs that include annual performance and profit sharing Employee discounts on top brands of plumbing and HVAC/R products Education reimbursement for employees Employee referral program Safety shoe reimbursement

Responsibilities

• Knowledge of plumbing parts and service is required
• Records and processes inquiries received by mail, telephone and/or through personal customer contact.
• Researches and obtains resolution of a variety of customer complaints and issues.

Requirements

• Knowledge of plumbing parts and service is required
• Strong knowledge of plumbing parts, systems, and installation processes
• Experience supporting finished goods, including decorative plumbing products (faucets, fixtures, trims, etc.)
• Ability to read and interpret technical drawings, parts breakdowns, and component diagrams
• High level of commitment to exceptional customer service
• Proven experience in developing innovative Customer Service initiatives
• Ability to be tactful and diplomatic with customers
• Consistently meeting deadlines within a fast-paced work environment and works effectively within time constraints
• Strong analytical and problem-solving skills
• Excellent interpersonal skills with demonstrated success working in a team environment
• Excellent communication skills, both oral and written
• Demonstrated initiative with the ability to work in a collaborative team based environment
• Highly organized in prioritizing work and multi-tasking
• Shift: Monday - Friday and working every other Saturday OR Tuesday to Saturday.
• Vacancy Status: Existing position
• Compensation: 50-55k (Salary + 4% PSP)
• Each resume submitted gets individually reviewed by our team and retained for 24 months if other new and exciting opportunities arise that match your skills and qualifications.
• #INDSAL
• Please note: This position requires the result of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.

Benefits

Additional Information

At Wolseley Canada, our leading-edge is the knowledge and insight found in every corner of our organization. Here, you'll build strong relationships and support critical industries that touch the lives of Canadians. Every day, we show up with intention and pride; in ourselves, our associates, and our customers. You'll have a solid foundation to try new things, uncover new possibilities, challenge yourself, and grow your career. Does this sound like somewhere you'd like to be? Wolseley Canada is the leading wholesale distributor of plumbing, HVAC/R, waterworks and industrial products in the country and working here means, a network of possibilities, a place you are valued and a higher standard. Join the Pros!

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