BAU & Operations Support Analyst

Responsibilities

• BAU Process Management: Coordinate and manage recurring BAU activities across the Anchor program, including operational reporting cycles, periodic reviews, and routine stakeholder obligations to ensure continuity alongside change delivery.
• Operational & Reporting: Produce and maintain BAU dashboards, KPI/KRI trackers, and operational scorecards, providing management with timely visibility into business-as-usual performance metrics.
• Issue Resolution & Escalation Support: Serve as the first point of contact for BAU operational issues, triage, and route queries to the appropriate workstream or function, and maintain an issues log with resolution timelines.

Requirements

• Essential: Project Management/Business Analyst with experience of 5+ years.
• Desirable: Project Management Officer having operational support exposure in his previous roles
• Competencies:
• Candidate should have prior exposure/experience for running projects at operational levels in his/her BAU capacity
• Must Have Skills:
• Business-As-Usual (BAU) Operations Management
• Issue Management, Tracking & Resolution
• Stakeholder Management & Communication
• Project Coordination & PMO Support
• KPI/KRI Monitoring and Performance Reporting
• Risk, Issue & Escalation Management
• Process Improvement & Operational Excellence
• Data Analysis, Validation & Reporting
• Documentation, Governance & Status Reporting
• The work location is at CBP.

Additional Information

This is a BAU support analyst role to support a MNC Bank's Project Anchor, which is migration of IPB business from one legal entity to another.

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Company Intel

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