Sr. Associate Account Management

Responsibilities

• Manage end-to-end payroll tax processing & reconciliations
• Prepare/review Federal, State & Local tax filings (941, 940, W-2, W-2C)
• Handle tax notices, amendments & compliance deadlines
• Support year-end payroll tax activities
• Drive process improvements & stakeholder coordination

Requirements

• 4+ years of Payroll / Payroll Tax experience
• Strong knowledge of US payroll tax regulations
• Experience in multi-state payroll environment
• Hands-on with ADP, Workday or similar payroll tools
• Strong Excel & analytical skills
• Role #3
• Benefits Administration - Level 1
• This is a work-from-office, night-shift role with rotational weekly offs .
• Benefits Administration - Level 2
• Role #4
• Compliance & Incident Management - Hotline Support
• Level 1
• The L1 Hotline Support role is responsible for being the first point of contact for compliance and incident-related queries received via hotline, email, or ticketing tools. The individual will take calls, capture accurate information, create incidents , and route requests as per defined SOPs.
• Level 2
• The L2 Hotline Support role handles complex hotline interactions , performs advanced triage , validates incident details, and ensures correct categorization, prioritization, and resolution routing . The role also supports quality checks, coaching of L1 resources , and escalation management.
• Level 3
• Talent Management - Level 2 & Level 3

Additional Information

Years of Experience Required : Level 1 : 1 year to 2 years Level 2 : 2 years to 4 years Level 3 : 4 years to 7 years Location : Chennai, India (Mandatory Work from Office) Shift : US Night Shift (5 Days a Week) Role #1 US Payroll - Level 2 & Level 3 We are seeking an experienced Senior Payroll Specialist / Lead to serve as a Subject Matter Expert (SME) for US payroll operations. This role is responsible for ensuring compliant, accurate, and efficient payroll delivery while driving continuous improvement initiatives. The position offers exposure to complex multi-state payroll, global governance, advanced system operations, and leadership opportunities. The Lead will additionally review and validate pre-payroll inputs, analyze payroll outputs, administer post-payroll activities, mentor junior specialists, and ensure adherence to SLAs/KPIs. This role requires night shift support with rotational weekly offs and is based out of our Chennai office. Role #2 Payroll Tax Analyst - Level 3 We are looking for a detail-oriented Payroll Tax Analyst with strong experience in US Payroll Tax and multi-state payroll operations.

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Company Intel

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