Escrow Officer

About the role

We're building the future of real estate - today. HomeLight is the real estate technology platform powering innovative transactions for top agents, lenders, and their clients. Our technology makes it easier to buy and sell homes, whether that's enabling clients to buy before they sell, find a top agent, or have certainty through a modern closing process. Each year, HomeLight facilitates billions of dollars of residential real estate business on its platform for thousands of agents and loan officers. Our vision is a world where every real estate transaction is simple, certain, and satisfying for all. Our team breaks barriers every day while staying committed to HomeLight's goals and core values , which is a crucial element to our shared success. We are a 100% resale/purchase business (no-refis), and we do not expect you to do business development.

Requirements

• Trusted consultant, maintaining a positive, can-do attitude that gives agents and home buyers alike the confidence that their transaction is in reliable, good hands and will be completed on time.
• Problem solver, using your industry knowledge to identify potential issues; recognizing what's wrong, knowing how to fix it, and avoiding unnecessary delays.
• Constant learner, staying on top of changing rules and regulations to avoid setbacks and enable transactions to close on time.
• People reader, recognizing and adapting to an agent's or homebuyer's personality and mood to make them feel comfortable, even when delivering bad news; showing empathy to ease their frustration and give them confidence that you're in their corner.
• Multi-tasker, highly organized, able to work a large number of contracts with numerous agents, buyers, and sellers simultaneously under deadline pressure
• What You'll Do Here:
• A to Z: Knowing the intricacies of the contract from beginning to end, ensuring that it is closed in a timely, efficient, and error-free manner.
• Devoted to detail: Verifying all paperwork is complete so that escrow closes on time and correctly.
• Following the money: Working with lenders and underwriters to ensure that all the I's are dotted and T's are crossed to fund and complete transactions.
• Relationship building: Establishing and maintaining relationships with essential industry players - agents, attorneys, lenders, surveyors, and government agencies - that enable you to smoothly manage transactions.
• Business builder: Earning the confidence and trust of new agents and creating opportunities to market our business; retaining agents by providing them with white-glove service.
• Talent builder: Training escrow assistants to open opportunities for advancement; delegating, auditing work, answering questions, and giving direction.
• Sealing the deal: Being present at closing and making it a positive, memorable experience for agents and buyers.
• What You Bring:
• Education: High school diploma or equivalent; take continuing education courses as required.
• Experience: Two to three years of escrow experience, both front- and back-end experience.
• Industry awareness: Technical knowledge of the closing process.
• Computer skills: Proficiency with the Microsoft Office suite.
• Communication skills: Strong written and verbal skills to keep agents, buyers, sellers, and all other parties up to date with the process and work with them to resolve issues.
• Adaptable to new workflows and procedures: As HomeLight expands its joint venture partnerships across Texas, this role will oversee escrow operations across multiple entities, ensuring exceptional service, operational excellence, and seamless closing experiences.
• Benefits & Perks:
• Medical (Aetna or Kaiser), Dental & Vision (Guardian)
• Long-Term Disability & Short-Term Disability
• Hospital Indemnity Insurance, Accident Plan, and Employee Critical Illness (Guardian)
• 401k (Vestwell), Life Insurance (Guardian) & Pet Insurance (Nationwide)
• Commuter benefits are offered in certain locations
• PTO, including Volunteer Days to give back to your community
• Annual Anniversary Perks, including one month paid sabbaticals!
• HomeLight Servi

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