Training Lead, UK/EU

About the role

We are seeking an experienced and driven Training Lead to lead and develop a training team who are responsible for training all 500+ employees across our Member Operations space for our UK and EU markets. This space spans six key functions: Member Support KYX Ongoing Monitoring Collections Complaints Quality Assurance You will be responsible for both onboarding new Tideans and ensuring that existing Tideans have the knowledge, skills, and ongoing development needed to perform at their best. Your work will help build capability across Member Operations, supporting both operational excellence and an outstanding member experience. This is a key leadership role in a fast-evolving environment. As we continue to grow and scale, you'll play a critical part in shaping how we deliver training, manage quality, and support performance across functions. You'll need to bring strong training operations experience, a people-first mindset, and the agility to adapt quickly to change. Your success will be measured by the smooth running of our training programmes, the effectiveness of your team, and the impact training has on business outcomes.

Responsibilities

• Cross-Functional Partnership - Build strong relationships across Member Operations and the wider business, collaborating closely with teams including Global Training, Member Support, KYX, Ongoing Monitoring, Collectio

Additional Information

A BOUT TIDE At Tide, we help SMEs save time and money in the running of their businesses by not only offering business accounts and related banking services, but also a comprehensive set of highly usable and connected administrative solutions, from invoicing to accounting. Tide is transforming the small business banking market and now supports over 2 million members globally across the UK, India, Germany and France. Using advanced technology, all solutions are designed with SMEs in mind. With quick onboarding, low fees and innovative features, we thrive on making data driven decisions to serve our mission: to help SMEs save time and money so they can get back to doing what they love. Tide facts: Tide is available for UK, Indian, German and French SMEs Over 2 million members: 900,000 UK and 1,100,000 in India and growing rapidly Over $300 million raised in funding Over 2,800 Tideans globally Recognised with Great Place to Work certification three years in a row, and among India's Top 50 Best Workplaces in Banking, Financial Services, and Insurance in 2026 We have offices in Central London, with a member support and technology centre in Sofia, Bulgaria, technology centres in Serbia, Romania, Lithuania and Hyderabad and offices in Gurugram, New Delhi, Berlin, Paris and Luxembourg

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