Senior Manager Operations - Ocean Export

Responsibilities

• The duties and responsibilities of this position consists of, but are not limited to, the following:
• Drive operational performance by monitoring productivity, quality, and service delivery, ensuring alignment with business goals and service standards
• Analyze KPIs to identify opportunities and implement improvements that enhance efficiency, service levels, and cycle times
• Lead continuous improvement initiatives to optimize processes, remove friction, and increase operational effectiveness
• Manage and optimize budget performance to achieve business objectives with maximum efficiency
• Lead, coach, and develop operations leaders and teams, fostering a high-performance culture focused on quality and accountability
• Build organizational capability by understanding team strengths and aligning skills with business needs
• Manage employee performance, engagement, and development, implementing actions to strengthen culture, collaboration, and retention
• Partner with Talent Acquisition to build a strong and diverse talent pipeline, including recruiting and onboarding
• Oversee merit and equity programs, aligning compensation with performance outcomes
• Develop and execute operational strategies that deliver high-quality, efficient, and scalable service
• Build and maintain strong relationships with senior internal stakeholders, providing transparency on performance, initiatives, and changes
• Collaborate cross-functionally on business development, problem resolution, and continuous improvement initiatives
• Represent C.H. Robinson at a strategic level with customers, carriers, and vendors
• Drive the adoption of technology and automation, partnering with IT and stakeholders to enhance systems and operational efficiency
• Maintain deep knowledge of C.H. Robinson's products and services to support operational excellence and business growth

Requirements

• Required:
• Bachelor's or Master's degree in Supply Chain, Logistics, Business Administration, or a related field
• 7+ years of experience in operations within Global Forwarding
• 5+ years of experience leading and managing teams
• Willingness and ability to travel, depending on location of the role
• Fluency in English and the local language of the country where the position is based
• Preferred:
• Proficient in Microsoft Office Suite of programs
• Demonstrated ability to lead, motivate and influence others, set a positive example, and create a productive, positive environment
• Collaborative, adaptive leadership approach
• Demonstrated experience influencing, effectively resolving conflict, and thriving in a fast-paced, decentralized, matrixed, global environment
• Knowledge of emerging technology and trends
• Advanced proficiency in financial and operational performance metrics with the ability to understand and communicate them
• Strong strategic orientation, business acumen, critical thinking skills, and ability to evaluate broad impacts of work
• Proven track record for delivering process/continuous improvement and change management results
• Ability to build strong relationships across all levels of the organization, including executives
• Experience operational excellence methodologies (i.e., Lean, Six Sigma, etc.)
• Values a diverse and inclusive work environment
• We will review applications for this role on an ongoing basis and encourage all interested candidates to apply at their earliest convenience.
• Compensation Range
• €64,500.00 - €109,100.00

Benefits

Additional Information

C.H. Robinson is seeking a Senior Manager Operations - Ocean Export to be based at any of the following EU locations: Barcelona, Valencia, Milan or Paris. As Senior Manager Operations - Ocean Export you will provide leadership across multiple operation teams in Southern Europe. In this role, you will drive operational excellence, ensuring efficiency, quality, and world-class service delivery across the end-to-end export process. Additionally, you will lead and develop operations leaders, optimize performance through data-driven insights, and continuously improve processes to meet business and customer objectives. If you believe your experience aligns with this role, we encourage you to submit your application!

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