Administration Officer - The O’Brien Centre Reception

About the role

Be the welcoming first point of contact for patients, visitors and stakeholders, providing compassionate and professional customer service to some of our community's most vulnerable and disadvantaged individuals. Manage the busy reception desk, including patient check-in, appointment enquiries, directing visitors and handling a high volume of incoming calls. Respond to a broad range of enquiries, exercising sound judgement and escalating matters to the appropriate clinical, nursing, medical or administrative staff when required. Become a key point of coordination across diverse clinical areas by managing referral pathways, service processes and administrative procedures that support high-quality patient care Provide accurate and efficient administrative support while maintaining confidentiality, sensitivity and a person-centred approach in a complex healthcare environment. About you You have a calm, compassionate and non-judgemental communication style, with the ability to engage respectfully with patients, visitors and carers from diverse backgrounds, including those experiencing distress, vulnerability or social disadvantage. You are passionate about delivering exceptional customer service and possess strong verbal and interpersonal communication skills, enabling you to confidently manage enquiries both in person and over the phone. You are proficient in using Microsoft Office, email and electronic health information systems, with the ability to maintain accurate records and handle confidential information appropriately. You have excellent organisational, time management and problem-solving skills, with the ability to prioritise tasks, work independently and perform effectively under pressure. You are committed to continuous learning and professional development, with a proactive approach to improving your skills and contributing positively to the team. Why work at St Vincent's? Join us on our mission to provide care to all, including the most at-risk people in our community Discounted access to many gyms for you and your family with Fitness Passport Access to discounted private health insurance with Medibank Access to a government salary sacrifice program. Make a proportion of your salary tax-free Committed to financial support for educational development, scholarship programs, paid study leave About the hospital In this role you will be based at St Vincent's hospital, Darlinghurst. A busy inner-city hospital in a beautiful location Surrounded by great cafes, galleries and theatres, parks, nightlife, and nearby glorious beaches A place of expert clinical care for at-risk people Closely partnered with universities & affiliated research institutes, many of which are located on-campus Centres of excellence include heart & lung transplantation, bone marrow transplantation, cardiology, cancer care, AIDS/HIV, respiratory medicine, mental health, homeless health, drug & alcohol services, and correctional health Sponsorship / work rights for Australia Please note, visa sponsorship is not available for this position. For this role you must be an Australian or New Zealand citizen or have an Australia visa that grants you the work rights necessary for the role. Pre-employment checks Your employment is conditional upon the completion of all role-required pre-employment checks, including relevant immunisations. Equal opportunity We celebrate diversity & inclusion and are committed to equal employment opportunity for everyone. As part of our commitment to reconciliation we encourage Aboriginal and Torres Strait Islander peoples to apply and join us in delivering care that heals body, mind, spirit and community. How to apply The closing date for applications is 08 July 2026. Shortlisting for this position will commence immediately. We encourage you to apply promptly as the advertisement may close early should a suitable applicant be sourced. Please submit your resume and a brief cover letter highlighting how your interest, skills, and experience align with each of the things listed in the About You section of this job advert. Respectfully, this role is not open to recruitment agencies. Reconciliation Action Plan: At St Vincent's we acknow

Benefits

Additional Information

Job Description: Role title: Administration Officer - The O'Brien Centre Reception Role type: Permanent Part-Time (20 hours per week), working 5 days per fortnight (2 days one week and 3 days the next week) Role grade: Administration Officer Level 2, (Year1-2) Department and location: Inner City Health, St Vincent's Hospital, Darlinghurst Salary: $66,608.03 - $68,817.27 (pro-rata) + super +salary packaging Better and fairer care. Always. We are St Vincent's Health Australia, Australia's largest not-for-profit provider of health and aged care services. Founded by The Sisters of Charity in 1857, our +30,000 healthcare superheroes operate public and private hospitals, residential aged care, community and virtual care, and outreach programs.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at svha? Share your experience