Analyst, Customer Fulfillment (Mandarin)
External
Scj · PhilippinesPrepare for this interview
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About the role
Reports to the Customer Fulfillment Associate Manager, and accurately and timely receives and processes customer orders for a portfolio of accounts and the resolution of internal and external customer queries.
Responsibilities
- Proactive order management and anticipating and solving issues relating to customer orders
- Liaise with customer to coordinate delivery dates based on stock availability / prioritize destinations (during reception windows)
- Day to day liaison between LSP and local country (Sales, Logistics & Finance Departments)
- Escalation of stock allocation and customer service issues to Team Leader
- Management of customer inquiry resolution through development and implementation of action plans to eliminate the source problem
- Identifies and implements process improvements and identifies efficiencies and best practices
- Conducts trade visits with sales representatives if required and visits local country as representative of SSC as necessary
- Collaborates with E-commerce department to solve systems issues
- Develops and maintains customer service performance reporting systems to assist local country in efficient management of its business
- REQUIRED EXPERIENCE YOU'LL BRING:
- College Degree or equivalent on the job experience
- Previous Customer Services experience
- Must be a fluent English speaker and Mandarin
- PREFERRED SKILLS/EXPERIENCE/COMPETENCIES
- SAP experience (desirable)
- Flexibility to address critical business needs
- Background working in multi-cultural environment advantage
- JOB REQUIREMENTS:
- Full-time employment; onsite work setup (M-F); remote work once a week is available after 3 months
- Work Hours: 9:30AM to 6:30PM (Mondays thru Fridays)
- Overtime might be required depending on the critical deliverables
- This role is not eligible for relocation
Benefits
Additional Information
SC JOHNSON IS A FIFTH-GENERATION FAMILY COMPANY BUILT ON THE SPIRIT OF OUR PEOPLE. We have been leading with purpose for over 130 years, building iconic brands that win the hearts and minds of consumers - such as Raid®, Glade®, Ziploc® and more, in virtually every country around the world. Together, we are creating a better future - for the planet, for future generations and for every SCJ team member. Join our winning team of Wave Makers and Go Getters and help us write the next chapter in the SCJ story. Job Description
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