Fleet Shop Manager

About the role

.Lead with Purpose as a Shop Manager in Fleet Management The Fleet Management Division is seeking a driven and experienced Shop Manager to lead a team of skilled professionals in a fast-paced, high-impact environment. This is your opportunity to step into a leadership role where your expertise will directly support the essential services that keep Charlotte and Mecklenburg County running smoothly. Expected salary will be between $85,000 - $94,000 based on experience. Expected salary will be between $85,000 - $94,000 based on experience. As Shop Manager, you'll oversee operations for a diverse and mission-critical fleet that includes: - Light, medium, and heavy-duty vehicles. - Police and fire apparatus. - Solid waste trucks and construction equipment. - These assets are vital to public safety, infrastructure, and daily city operations-your leadership will ensure they stay mission-ready.

Responsibilities

• Lead and inspire a high-performing team of ASE & EVT certified technicians and support staff.
• Manage daily shop operations with a focus on efficiency, safety, customer service, and service quality.
• Coordinate maintenance and repair strategies across a diverse fleet and multiple shops.
• Collaborate with internal departments and external vendors to meet operational goals.
• Drive continuous improvement in shop performance and customer satisfaction.
• Why This Role Stands Out:
• Be part of a recognized, award-winning division known for innovation and excellence.
• Take on a leadership role with real impact-your work supports emergency services, sanitation, and public works.
• Work with a diverse range of equipment and technologies, expanding your technical and managerial expertise.
• Join a team that values collaboration, accountability, and professional growth.
• If you're a proactive leader with a passion for operations, team development, and public service, this is your chance to make a lasting difference.
• Expected salary will be between $85,000 - $94,000 based on experience.
• Major Duties and Responsibilities :
• Oversee all aspects of shop operations to ensure efficient, timely, and high-quality service delivery.
• Champion exceptional customer service, ensuring a responsive and professional experience for all internal and external stakeholders.
• Serve as a technical advisor, collaborating with department liaisons to resolve complex vehicle and equipment issues in coordination with internal teams and vendors.
• Contribute to policy development, assisting in the creation and refinement of fleet management policies, procedures, and best practices.
• Lead and manage personnel, including hiring, training, performance evaluation, and professional development of assigned staff.
• Direct daily operations, guiding teams responsible for delivering fleet services to City and County departments.
• Analyze operational data, including equipment repairs, maintenance trends, and shop performance metrics to drive continuous improvement.
• Prepare and present reports to leadership, customers, and staff, offering insights and recommendations based on operational data.
• Manage budgets effectively, monitoring shop and departmental maintenance expenditures to ensure cost-effective service delivery.
• Promote a culture of safety, maintaining a clean, compliant, and hazard-free work environment for all team members.
• Knowledge, Skills & Abilities :
• Leadership & Communication
• Proven leadership skills with the ability to motivate, coach, and inspire a diverse team.
• Strong conflict resolution and interpersonal skills, with the ability to manage sensitive situations professionally.
• Excellent verbal and written communication skills; able to convey technical and operational information clearly.
• Ability to establish and maintain effective working relationships with employees, vendors, and customers at all levels.
• Customer Service & Problem Solving
• Demonstrated commitment to exceptional customer service, with the ability to resolve complaints and service i

Benefits

Additional Information

Date Opened: Thursday, June 18, 2026 12:00 AM Close Date: Tuesday, June 23, 2026 12:00 AM Department: General Services Department Salary: $71,878.00 - $89,847.00 Commensurate with Experience Welcome to the City of Charlotte Charlotte is America's Queen City, opening her arms to a diverse and inclusive community of residents, businesses and visitors alike. Here you will find a safe, family-oriented city where people work together to help everyone thrive. The mission of the City of Charlotte is to deliver quality public services and promote the safety, health, and quality of life for all residents. Our guiding principles include: Attracting and retaining a skilled and diverse workforce Valuing teamwork, openness, accountability, productivity, and employee development Providing all customers with courteous, responsive, accessible, and seamless quality services Taking initiative to identify, analyze, and solve problems Collaborating with stakeholders to make informed decisions

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