Account Manager - Security Exp. Preferred

About the role

The Mid-Market Account Manager will be the high-level resource for an assigned group of Interface's mid-market , lower revenue billing customers ( $15K RMR) . The role combines cultivating existing accounts and partnering with sales and /or other AMs on new accounts. In this mission critical role, the Mid-Market Account Manager will implement Customer Success strategies around customer growth, retention and satisfaction. Customer-driven, organized, and able to build relationships, the Mid-Market Account Manager will work collaboratively across multiple departments to drive revenue , mitigate churn , and renew contracts within their assigned accounts. This is a primarily remote role, with preference given to candidates located in or near St. Louis, MO or Dallas, TX for occasional in-office collaboration and team engagement.

Responsibilities

• Core responsibilities of the role include implementation of account strateg y/planning , revenue forecasting, and complex problem-solving to drive customer retention and growth.
• Leveraging of company's CRM platform.
• Representing the customer Success team in Regular team meetings and customer facing meetings.
• Delivery of quarterly business reviews to assigned accounts
• Monitor customer relationships
• Generate and close new "whitespace" opportunities within the account base
• Secure existing customer business through contract renewals
• Misc ellaneous responsibilities as assigned by management

Requirements

• 3+ years of experience in Account Management, Customer Success or Sales.
• Background of success in customer retention
• Expertise in driving revenue through upselling to enterprise level customers
• Positive team player with proven execution skills
• Comfort-level in leveraging technology platforms such as CRM tools and customer service portals and willing to embrace new technology tools
• Experience in the alarm, video, and/or managed network space preferred
• Bachelor's degree preferred.
• This is a primarily remote role, with preference given to candidates located in or near St. Louis, MO or Dallas, TX for occasional in-office collaboration and team engagement.

Benefits

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Company Intel

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