Business Systems Architect

About the role

Job Description: The Business Systems Architect is a high-impact technical leadership role responsible for shaping the architecture, configuration, integration, and continuous improvement of the organization's business systems. This position plays a critical role in enabling efficient business operations, connecting key business systems, and delivering trusted data that supports smarter operational and strategic decision-making. In this role, you will partner closely with cross-functional teams across the organization to align system capabilities with business priorities, drive process improvements, and unlock greater value from software investments. You will solve complex challenges, influence enterprise-wide outcomes, and build scalable, reliable solutions that help the business grow. ESSENTIAL DUTIES AND RESPONSIBILITIES: System Configuration and Optimization Configure, maintain, develop, and optimize business systems to support operational and financial business processes. System examples include Vista/Viewpoint, HCSS Modules, custom software solutions, and CRM. Manage user roles, permissions, and security configurations to ensure appropriate system access and compliance. Monitor system performance and implement enhancements to improve efficiency, usability, and reliability. Identify opportunities to leverage additional systems, system features, modules, or enhancements to maximize platform value. Development, Integration, and Data Architecture Design, develop, test, and maintain integrations between enterprise systems including Vista/Viewpoint, HCSS Modules, Workday, and custom software solutions. Design, develop, test, and maintain custom software solutions focused on solving business problems such as business process automation. Support API-based integrations (SOAP/REST) and file-based integrations (e.g., CSV and other structured formats). Ensure data accuracy and integrity through monitoring, validation processes, and troubleshooting. Partner with data and analytics teams to support reporting, dashboards, and enterprise data initiatives. System Upgrades and Change Management Manage system upgrades, patches, and enhancements. Lead regression testing and coordinate system validation for software updates or releases. Evaluate the impact of system changes and coordinate with stakeholders to ensure a smooth implementation. Technical Support and Problem Resolution Serve as the primary technical resource for business systems such as Vista/Viewpoint and HCSS platform troubleshooting. Diagnose and resolve system, integration, or data issues. Coordinate with vendor support teams as needed to resolve complex issues. Cross-Functional Collaboration Act as a liaison between IT and business teams to ensure business systems support operational needs. Provide technical guidance and recommendations to business stakeholders regarding system capabilities and best practices. Participate in cross-department initiatives that require business systems due diligence and selection, design, configuration, or data integration. Compliance, Reporting, and Data Governance Support internal audit, compliance, and financial reporting requirements through accurate system configuration and reporting. Assist in maintaining appropriate system and integration documentation, as well as technical standards. Additional Responsibilities Participate in business systems projects, system improvements, and technology initiatives as assigned. Perform other duties as assigned by the Sr. Director of Information Technology. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES: Bachelor's degree in Computer Science, Information Systems, or a related field; an associate degree with 2+ years of relevant experience; or an equivalent combination of education and professional experience. Minimum of 7 years of technical experience supporting enterprise business solutions Advanced experience in SQL development, database troubleshooting, and data analysis. Experience with SQL Server architecture design, performance tuning, and database indexing strategies. Experience in logical and physical data modeling. Experience in planning and executing data migrations and system data validation. Experience developing and supporting API-based integrations (SOAP and REST). Experience developing and supporting file-based integrations, including CSV and other structured data formats. Experience working within Microsoft Azure environments. Familiarity with Microsoft development platforms and tools such as Visual Studio, Power Apps, Azure AI, Azure OpenAI, Microsoft Foundry, Claude, ChatGPT, Power Automate. Strong analytical, troubleshooting, and problem-solving skills. Strong written and verbal communication skills with the ability to work effectively with both technical and non-technical stakeholders. Ability to manage multiple priorities in a fast-paced and evolving technology environment. Demonstrated customer-focused mindset with strong interpersonal skills and a collabo

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