Loss Analyst I

About the role

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders . What makes a Globalpayer ? Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do . Does this sound like you? Then you sound like a Globalpayer . Apply now to take your career global . Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website, please contact jobs@globalpayments.com .

Responsibilities

• Reviews, research , and informs customers of delinquent / past due accounts indebted to GP as outlined in the process to result in recovery.
• Make, receive and assist with calls through assigned call center queue/s.
• Manage and resolve a working list of all items in collection to Global Payments under a high stress environment.
• Examine merchant accounts to determine the appropriate approach and follow established plans to collect the outstanding balance; negotiate (un)scripted payment options with delinquent customers while following various applicable regulatory requirements.
• Assess vulnerabilities through effective investigation of accounts with existing debt/s and make effective decisions on future steps regarding collections to possible termination of the client relationship.

Requirements

• High School Diploma or equivalent.
• Detail oriented with the ability to comprehend numerical and financial data
• Strong organizational skills and attention to detail
• Outstanding problem solving skills with a high degree of confidence and professional maturity
• Able to communicate verbally and in writing in a clear, concise and professional manner
• It's a bonus if you have
• Associates or Bachelors Degree
• Six months previous collection experience
• This is a good opportunity to bring in some of our values and behaviors:
• Think like a client: We care deeply about our clients' success. We ask, listen and learn - curious to understand first. Our passion drives excellence in everything we set out to do .
• Act like an owner: We take accountability - working at pace to own our outcomes. We empower each other to make decisions. We're innovative - always finding better ways to deliver impact .
• Win as one team: We value personal connections - moving forward together with clarity. We build inclusive and global teams - embracing different perspectives and ideas. It's always 'we,' never 'me.' We're determined to succeed together .

Benefits

Additional Information

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow. Ready to take your career global ? Make your mark at one of the biggest names in payments. We're looking for a Loss Analyst I to join our ever evolving Risk & Collections team and help shape the future of global commerce.

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