Customer Dedicated - Technical Team Leader - Networks

Requirements

• Strong people manager skills - advises, mentors, designs, establishes, evaluates, facilitates, influences, and promotes.
• Strong customer focus.
• Work with a high level of autonomy, seeking appropriate assistance where necessary.
• Able to engage at senior management level both internally and externally to within well-defined limits of delegation.
• Be able to network effectively, negotiate well and influence people, broker relationships with key stakeholders.
• Demonstrate an analytical and systematic approach to problem solving.
• Ability to communicate fluently both orally and in writing and can present technical information.
• Can absorb new technical information and apply it effectively.
• Actively removes obstacles in the organisation to improve performance.
• Challenge others' assumptions, negative behaviours, and poor use of resources.
• Ability to work in

Benefits

Additional Information

Why choose Logicalis? It's not just IT solutions, It's IT global know-how! Logicalis is an international multi-skilled solution provider providing digital enablement services to help customers harness digital technology and innovative services to deliver powerful business outcomes. Our customers span industries and geographical regions; and our focus is to engage in the dynamics of our customers' vertical markets; including financial services, TMT (telecommunications, media and technology), education, healthcare, retail, government, manufacturing and professional services, and apply the skills of our 4,500 employees in modernising key digital pillars; data centre and cloud services, security and network infrastructure, workspace communications and collaboration, data and information strategies, and IT operation modernisation. We are the advocates for our customers for some of the world's leading technology companies including Cisco, HPE, IBM, CA Technologies, NetApp, Microsoft, Oracle, VMware and ServiceNow Logicalis employees are innovative, smart, entrepreneurial and customer centric, with a shared ambition of making Logicalis the worlds leading IT Solutions provider! We offer speedy decision-making, opportunities for personal development, and a supportive, inclusive environment that celebrates our diversity. Join us and become a part of something epic! Responsibility and authority over the successful delivery of the technical services performed by the team. Facilitate problem solving and support issues within the team. Ensuring all services are delivered to a high quality. Assist the Service Delivery Manager with the management, development and maintenance of the operational services standards and procedures in compliance with Logicalis SA standards and policies. Maintaining stakeholder contacts within LSA key customer base. Working as a key member of the wider team to deliver the business goals as set by the business. Provide team updates and host and lead regular team meetings. Supporting other LSA services departments to ensure the overall service quality to customers is maintained at a high level. Develop a service excellence culture to drive customer satisfaction. Work as part of a team to achieve the group and departmental standards. Speak positively and act as an ambassador for Logicalis and its products and services, to ensure that a professional company brand is always provided. Lead network services team members in daily tasks, including daily distribution of tasks. Willing to be on-call and work overtime when necessary. Understand and complies with all Customer and Company safety regulations. Creates and oversees maintenance of technical databases and documentation. Provide technical guidance to less-qualified personnel such that they become more successful in the day-to-day support of the corporation's network. Document changes to system drawings and records. Regular engagement with senior team lead with feedback and alignment within his area of responsibility. DELIVERY RESPONSIBILITIES: Work closely with Service Delivery Managers and areas of Governance relevant to the service. Lead operational teams in the design, implementation, and testing of technical and Service change, including the allocation of delivery tasks. Responsible for the timely delivery of planned technical and service change, continually checking on accuracy and that it meets the customer's need. KEY PERFORMANCE INDICATORS: KPI's Timesheet Completion Quality Ticket Management Disciplines and SLA's Succession Planning Partnership and Technical Skill Certifications Requirements Change Implementation Quality Project Execution and Service Transition Quality Customer and End User Satisfaction and Relationships Customer Service Improvements Operating Models Operational Structures Any added goals Skills and Competencies Accountable Execution Agile Transformation Troubleshooting Communication Problem-Solving Leadership Analytical Skills Cross-Business Engagement Entrepreneurial Spirit Excellent Customer Solutions Inclusive Teamwork Positive Resilience Self-Driven Learning

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