P&C Experience and Process Transformation Lead

Responsibilities

• The People & Digital Transformation Designer will:
• Design future employee and manager experiences across priority People & Culture journeys, making them simpler, more consistent, and easier to navigate.
• Redesign end-to-end People & Culture processes across the employee lifecycle, clarifying where work should be globally consistent, where local variation is required, and where complexity should be eliminated.
• Partner across P&C Digital, HR Technology, service delivery, COEs, regions, and business stakeholders to ensure new tools are designed around clear process, experience, and business needs.
• Support the future-state design of the People & Culture organization , including end-to-end process design, roles and accountabilities, decision rights, handoffs, governance, service delivery implications, and ways of working.
• Inform the Employee Listening strategy to ensure journey and process design are grounded in the right insights and can be continuously managed against target employee and manager experiences.
• Build sustained organizational capability in experience and process design , including the ongoing "heartbeat" for sustainment, continuous improvement, ways of working, role and team recommendations, and leader upskilling.
• Work with senior P&C leaders and transformation teams to define success measures and track whether initiatives are delivering intended value aligned to the objectives of Copernicus.
• Advise on digital and AI initiatives to ensure they are tied to clear outcomes, such as reduced waste, improved employee and manager experience, faster decisions, stronger workforce insights, improved productivity, and lower-cost service delivery.
• Lead the AI Community of Practice to accelerate team upskilling, experimentation, adoption, and practical integration of AI into People & Culture capabilities.

Requirements

• Minimum of 5 years in HR transformation, employee experience, service delivery, or HR technology, with a strong understanding of how P&C work moves across COEs, HRBPs, shared services, regions, and business stakeholders.
• Proven experience leading transformation initiatives, ideally involving process redesign, operating model change, digital enablement, service experience improvement, or new ways of working.
• Strong process design capability, including experience mapping current-state workflows, identifying pain points, simplifying handoffs, clarifying ownership, and designing practical future-state processes.
• Ability to translate business, colleague, and leader needs into clear experience, process, role, technology, and governance requirements.
• Strong facilitation skills, with experience leading workshops, aligning cross-functional stakeholders, and helping teams move from broad ambition to practical design decisions.
• Demonstrated ability to connect transformation work to measurable outcomes such as productivity, waste reduction, faster decisions, better employee and manager experience, improved service quality, lower complexity, and scalable ways of working.
• Strong communication skills, including the ability to synthesize complex input into clear recommendations, decision points, and executive-ready materials,
• Certification in human-centered design, service design, journey mapping, design thinking, or employee experience design.
• Experience shaping HR digital, AI, automation, and direct access initiatives from a process and experience perspective, not only a technology implementation perspective.
• AI-forward mindset, with curiosity and practical fluency in how AI, automation, and human-machine teaming can reshape work, improve decision-making, reduce friction, and create enterprise value.
• Familiarity with HR operating model design, including role clarity, decision rights, governance, service delivery models, and global/local process standards.
• Experience working in a large, complex, matrixed organization with global stakeholders.
• Comfortable operating in ambiguity and helping leaders make practical trade-offs between standardization, local flexibility, user experience, cost, speed, and long-term adaptability.
• #LI-GM1
• We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Additional Information

Job Description Summary The P&C Experience and Process Transformation Lead will help advance the People & Culture transformation by improving work design, simplifying processes, enhancing employee and manager experiences, and delivering measurable business value through effective human-machine teaming. Job Description

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